Job Description

Rockwell Automation is a global technology leader focused on helping the worlds manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if thats you we would love to have you join us!

• Job Posting Title: Credit and Collections Controller

• Summary :Provides analysis and interpretation of the customers financial status for proper evaluation of risk and the establishment of proper credit limits. Interacts with sales support, customer service, and accounts receivable in reconciling accounts. Prepares recommendations and makes credit approval decisions on new accounts. Analyzes and reports on credit memo and write-off activity. Monitors and communicates credit concerns to management. Collection follow-up with customers, reconciliation with customer in case of any difference in ledger, dispute management.

Summary of Roles & Responsibilities:

• Derive and achieve monthly, quarterly an annual cash flow targets (DSO, Past overdues, and bad debts expense) for EMEA region countries.
• Ensure timely collections from customers i.e. Distributor Partners and Direct customers (End users).
• Do detailed assessment and review of account receivables and arrange payment forecast.
• Initiate and lead payment follow-up with customers via mails, calls and Highradius tools to ensure achievement of monthly, quarterly collection targets.
• Collaborate and engage with internal stakeholders i.e. Business Units, Project Managers, Sales leaders and Customer Care for timely collections from end customers.
• Collaborate with Business units, Sales, and cross functions to resolve Account receivables disputes with customers on top priorities.
• SPOC from credit and collection support to business perspective. Lead and organize necessary calls/meetings to achieve collections goals for month and quarter.
• Arrange bank guarantees in line with project contract by working closely with business units and treasury team.
• Co-ordinate with billing team and arrange for Letter of credit document submission to bank for negotiation.
• Business enabler-device alternate solution for business from credit & collection risk mitigation perspective by working closely with all stakeholders.
• Work closely with credit risk review team (located at Poland) and 3rd party credit evaluation service provider to ensure timely credit risk review for new and existing customers in line with SOPs.
• Review credit limits of existing customers and take appropriate actions to reduce and mitigate the credit risk, if any.
• Initiate and lead business process improvement initiative relating to credit and collection of the region to improve effectiveness and efficiency.
• Support the EMEA Credit Collection Manager to meet targets of the sub-region including Days Sales Outstanding (DSO) and improve cash flow and reduce past overdues.
• Ensure the implementation of credit policies and procedures in sub-region and take necessary action to mitigate the credit risk, if any.
• Build and maintain reputation with business and sales leaders for sub-region.

Complexity
Has to deal with multiple stakeholders internal ( BU, Sales,Customer care) & external ( Distributors, direct customers).
Understand the complex situation (if any) and find a logical way to resolve with engagement with different stakeholders ( CC,logistics,BU, sales, functions).
Person should be flexible to work as per suitability of EMEA time zone to match with the business need. Ability to work independently and meet deadlines.
Knowledge/Skill
Fair understanding of business, good knowledge of MS Office ( Excel, Word, Powerpoint), should have working experience on SAP.
Experience
Typically requires a minimum of 8 years of related experience in credit and collection domain.
Experience in international environment would be an advantage.
Scope
Receivable management of EMEA region.
Interaction
Frequently interacts with peers and customers to gain cooperation of others or conduct presentations of complex technical information/project activities.
Networks with key contacts outside own area of expertise.
Education - Graduate / Post Graduate/ MBA/ CA/ICWA from reputed college.
Communication Skill: The person should be very good communicator in English as he/she needs to manage multiple geographies , multiple stakeholders ( CC team, logistics team, BU team for each countries), have to manage multiple Distributors and whenever required he/she needs to engage with country managers, BU managers for many email exchange and engagement over calls/chats etc.

Rockwell Automation