Job Description

Position Description Summary

The Operations Analyst will be responsible to comprehend and analyze the assigned task / deliverables as per the defined timeline by the business. Also ensure the timely achievement of production targets assigned for self, identifying insufficiencies/clarifications within the agreed time, and meeting established TAT's with 100% accuracy and quality. Take the initiative of going the extra mile to cover any additional aspect of the assigned task.



Essential Duties and Responsibilities • Should have knowledge of excel & other applications to perform the job roles.
• Handle telephonic calls/email/chat/inbound communication/outbound communication as applicable, in a professional manner. Ability to think outside the box and handle senior level external conversations related to the job with efficiency
• Adhere to the organizational ethics, values & policies.
• Adapt to changes in work environment as per business requirements (Shifts/Processes/Week-offs/Upskilling)
• To work with the team to achieve common goals and targets
• Maintain all productions documents and adhere to the quality details required for the assigned task
• Should be able to go beyond the job roles to support the business.
• To ensure the timely achievement of production targets assigned/ 100% accuracy of cases
• To adhere to the documented process and quality parameters and follow SLA guidelines.
• Adhere to Quality Management System of the organization

Other Knowledge, Skills, Abilities or Certifications: • Excellent communication (Spoken and written)
• Good Comprehension Skills
• Research & Analytics skills
• Logical & Decision Making
• Email etiquette awareness
• Quick learner
• Attention to detail
• Good typing skill
• Ability to Multitask


An ideal applicant should have the following:• 2-3 years' work experience in any international voice process which gives exposure to solutioning, due diligence, BGV or similar fields will be a great fit
• Competency - Critical Thinking, Analytical mind, Problem solving approach, Matured and Accountable
• Educational Qualification - Minimum UG (10+2 passed through full time education) and above / full time diploma from accredited Education boards)
• Excellent English communication skills (Verbal & written)
• Typing speed 25WPM@90% accuracy
• They should be flexible to US aligned working hours and rotational weekly off
• This will be flexible to adapt to WFO / WFH model basis the business need
• Candidates need to live within our specific transport boundaries in order to avail the door-to-door pickup and drop facility provided by the employee
• We offer attractive monthly incentives slabs based on performance


Work Location: Bangalore (ITPL)

Work Type: Work From Office

Batch commencing from 17th January 2025



Interview Rounds will include, every round will be conducted basis the scores of the previous round: • First Round: HR Screening
• Second Round: Online assessment (aptitude and typing) through Video Conference (via laptop/desktop)
• Third Round: Business Operations Round through Video Conference

We are looking for talented resources to be a part of our dynamic, encouraging, growth oriented and culturally rich Organization!



Visit us in LinkedIn @ https://www.linkedin.com/company/first-advantage/ to know more!

United States Equal Opportunity Employment:


First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.




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