Job Description

Key Responsibilities of CRM Executive Customer Engagement & Follow-ups

• Take over customer interactions immediately after the sales presentation and site visit.
• Serve as the primary point of contact for all customer inquiries, updates, and support.
• Regularly follow up with potential customers to address their queries and keep them informed.

Documentation & Communication

• Assist customers with completing necessary paperwork, including booking forms, agreements, and payment plans.
• Ensure clear and consistent communication regarding project timelines, progress updates, and other customer-related milestones.

Relationship Management

• Develop strong relationships with customers to ensure a positive experience throughout their journey with Meraki Habitats.
• Proactively resolve customer concerns and escalate issues to the appropriate departments when necessary.

CRM System Management

• Maintain accurate records of customer interactions in the CRM system.
• Track customer feedback and provide insights to the sales and project teams for continuous improvement.

Payment Coordination

• Coordinate with customers regarding payment schedules and ensure timely reminders for dues.
• Work with the accounts team to address any payment-related queries or discrepancies.

Post-Sales Support

• Provide assistance to customers regarding project handovers, customizations, and other services.
• Organize and manage periodic customer engagement activities to enhance brand loyalty.

Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?30,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Overtime pay
• Performance bonus
• Yearly bonus

Experience:

• total work: 3 years (Preferred)

Work Location: In person