Job Description

: Customer Relationship Executive

Position Overview:
As a Customer Relationship Executive, you will play a pivotal role in building and maintaining strong relationships with our clients. Your primary responsibility will be to ensure customer satisfaction, retention, and loyalty through effective communication and problem resolution. You will serve as the primary point of contact for customers, addressing their inquiries, providing product/service information, and assisting them in resolving any issues they may encounter.

Key Responsibilities:

• Customer Communication: Initiate and maintain regular communication with customers via phone, email, and other communication channels to address inquiries, provide assistance, and gather feedback.
• Relationship Management: Build and nurture strong relationships with customers to foster trust, loyalty, and satisfaction.
• Problem Resolution: Investigate and resolve customer complaints and issues in a timely and efficient manner, ensuring a high level of customer satisfaction.
• Product/Service Knowledge: Develop a deep understanding of the company's products/services and be able to effectively communicate their features, benefits, and value propositions to customers.
• Customer Feedback: Collect feedback from customers regarding their experiences with our products/services and relay this feedback to relevant departments for continuous improvement.
• Upselling and Cross-selling: Identify opportunities to upsell or cross-sell additional products/services to existing customers based on their needs and preferences.
• Record Keeping: Maintain accurate and up-to-date records of customer interactions, transactions, inquiries, and feedback using CRM software or other tracking systems.
• Team Collaboration: Collaborate with other departments such as sales, marketing, and product development to ensure a seamless customer experience across all touchpoints.
• Training and Development: Stay informed about industry trends, product updates, and customer service best practices through ongoing training and professional development activities.

Qualifications:

• Bachelor's degree, marketing, communications, or a related field.
• Proven experience in customer service, relationship management, or a similar role.
• Excellent communication and interpersonal skills, with the ability to effectively engage and empathize with customers.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency in using CRM software and other customer service tools.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Flexibility to adapt to changing priorities and customer needs.
• Attention to detail and strong organizational skills.

Job Type: Full-time

Pay: ?10,000.00 - ?15,000.00 per month

Schedule:

• Day shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person