Job Description

Primarily responsible for the professional and efficient managing of patients, consumers and telephone calls of the patients who need counseling for surgeries/procedures.

To provide a front line fully comprehensive, professional and courteous reception service for the surgical coordination. To deal sensitively with telephone inquiries from patients and health care professionals.

Answers and screens all calls, including transferring or holding calls; takes messages, relays information for the patients.

Respond independently to critical situations in accordance with instructions and based on general knowledge of consultant's clinical practice and specific familiarity with his/her regular and special patients.

Counseling services

To handle all patients who needs counselling for surgeries and procedures.

To motivate and educate the patients about the procedures and surgeries done in the hospital by the skilled surgeons and usage of latest technology.

Counseling services to elderly patients to decide on eye problems and help them to decide about their surgeries or procedures.

Must possess high physical and emotional energy to handle the array of problems they address.

Interested in counselling and have a strong interest in helping others and the ability to inspire respect, trust and confidence.

Give information to the patients about the facilities available in the hospital.

To engage in telemarketing activities to generate business from existing customers or first time prospects.

Must listen to the customer carefully without interrupting and answer their queries in a polite and professional manner.

Handover relevant information brochures to the customer who enquiry about the services or give them hospital website details.

Reschedule of surgeries should followed up with the surgical co-ordinators

Need to co-ordinate with the Business Development department during promotional eye check-up packages (PECP) are introduced. Workflow and the co-ordination checklist need

to be prepared. The instruction given in the PECP document and the checklist should be monitored regularly.

Surgical Co-ordination

Provide information and assist patients concerning surgery appointments and direct them to the surgical co-ordination.

Coordinate patient care across the hospital to include the interacting with consulting consultants, corporate office staffs and other staffs to facilitate movement of the patient through the system.

Examine the patient for insurance coverage and redirect them to corporate relations department. Provide direct patient care for assigned surgery patients and in accordance with the consultant's orders and established policies and procedures.

Counsel patients related to surgery admission, financial advising of patients; establish and administer fees for professional services utilizing established guidelines to include patient's ability to pay and counsel accordingly.

To adhere to hospital emergency procedures.

Patient care

Collect and analyze patient data, developing and implementing patient care plans, evaluating nursing care with emphasis on patient responses. Select priorities in organization of work and delivery of nursing care to patients and ensure comfort and safety to patient; perform functions in the maintenance of proper nutrition.

Obtain and record patient data for any significant changes in the patient's condition.

Changes in patient readiness for operation, priority operations, and emergencies contribute to scheduling changes, which create a fast-paced atmosphere. Expected to make immediate decisions in this regard which could impact the patient's health and well-being.

Stock and supplies

Ensuring that there is adequate stationary available for consultants like controlled documents, brochures, prescription pads, and any other workstation requirements.

Person Specification

Essential Minimum Requirements (to those characteristics considered absolutely necessary)

Educational / Vocational Qualifications: Two year of related work experience within the healthcare management field or an associate degree

Personal skills/abilities/Knowledge

Listening and Speaking:

Active listening: Giving full attentions to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Job Types: Full-time, Permanent

Pay: From ?25,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Life insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Overtime pay

Experience:

• total work: 1 year (Preferred)

Work Location: In person