Job Description

About Company

Alchemist is one amongst the top coaching institute for MBA & UG Entrance Exam Prep programs Like CAT , GMAT , CUET etc. It is an IIT-IIM alumni initiative with one of the best track records in the industry. It has been around for nearly two decades and has multiple centers across Delhi .

http://alchemistindia.com

Job description

Course Guide (Student Support Executive) is a very integral part of the Alchemist Team. The primary responsibilities would be as follows (but not limited to ...

Responsibilities:

• Be the point of contact for students and guide them.
• Mentor the students assigned to you throughout their Alchemist's journey by ensuring they are engaging with the product and content.
• Guide the student throughout their academic journey by directing them to right resources, valuable content and academic learning.
• Help and resolve enrolled students queries.
• Leverage multiple communication channels (call, chat, video) to mentor and engage with students and parents.
• Closely monitor and analyze students' performance dashboard to chart the overall progress of the students.
• Leverage the dashboards to share a progress report with students and parents regularly.
• Be the touch point with faculty and ensure they are supported for classes.
• Ensure classes are run smoothly and efficiently.

Required Experience and Qualifications

Graduate or above. Must have at least 2-4 yrs of experience in directly handling of students ( Counselling or Support ) in any coaching or educational institute or aviation training institute.

• Should have a pleasing demeanor that students feel comfortable to reach out to and good communication skill in English and Hindi languages.
• Well groomed and extremely confident with interactions. Be proactive , forthcoming and very comfortable reaching out and interacting with students.
• Comfortable working on computer.
• Have a problem solving attitude.

Note: Office Timing (10 AM - 7 PM) and Weekly off (Tuesday).

Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?35,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Fixed shift
• Weekend availability

Experience:

• total work: 2 years (Required)

Work Location: In person