Job Description

Job Summary:
Sat Kartar Shopping Ltd is looking for an organized and customer-oriented Courier Executive to handle on-call coordination for the efficient scheduling and management of package pickups and deliveries. This role requires excellent communication skills, quick response times, and a proactive approach to managing logistics and resolving delivery-related issues in real-time.

Key Responsibilities:

• On-Call Coordination
• Act as the primary point of contact for on-call pickup and delivery requests.
• Coordinate with field courier teams to assign pickup and delivery tasks based on location and priority.
• Respond promptly to incoming calls, messages, or emails to arrange pickups and deliveries.
• Route and Schedule Management
• Plan and communicate the most efficient routes and schedules to the courier team.
• Ensure timely updates to both customers and team members regarding estimated delivery times or changes.
• Customer Communication and Issue Resolution
• Communicate with customers to confirm pickup and delivery details, provide status updates, and handle any special requests.
• Address and resolve customer inquiries or issues related to delivery in a timely and courteous manner.
• Documentation and Tracking
• Maintain accurate records of scheduled pickups, deliveries, and completed tasks.
• Ensure all delivery receipts and necessary documentation are collected and submitted for record-keeping.
• Team Coordination and Reporting
• Work closely with the courier team to monitor daily delivery progress and handle any delays or issues.
• Report daily activity summaries, completed deliveries, and outstanding pickups to management.

Qualifications:

• High school diploma or equivalent.
• Previous experience in logistics, customer service, or a coordination role.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and handle multiple tasks efficiently.
• Proficiency in using mobile communication tools and basic knowledge of GPS or tracking systems.

Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?15,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Experience:

• total work: 1 year (Required)

Work Location: In person