Job Description

Job Title: Counselor (Medical Background)Location: Varachha, SuratDepartment: Patient Services / CounselingEmployment Type: Full-timeJob Summary:We are looking for a Counselor with a medical background to join our multi-speciality hospital in Varachha, Surat. The ideal candidate will come from a background such as a Doctor, Medical Representative (MR), or Pharmacist and will be responsible for attending to casualties, emergencies, and walk-in patients. The Counselor will assess patient conditions, provide preliminary guidance, and make informed decisions on whether the patient should be admitted as an inpatient for further treatment. Strong medical knowledge and the ability to handle critical situations with calmness and clarity are essential for this role.Key Responsibilities:

• Patient Assessment & Counseling:
• Attend to patients arriving at the hospital with medical emergencies or seeking medical advice.
• Conduct a thorough assessment of the patients symptoms, medical history, and condition to gauge the severity of the issue.
• Provide preliminary guidance and medical counseling based on the patients condition, explaining potential treatments and next steps.
• Emergency & Casualty Management:
• Respond quickly and effectively to emergency situations, ensuring patients receive prompt care.
• Communicate with the medical team to prioritize patients based on the severity of their condition.
• Advise patients and their families on whether admission as an inpatient is necessary based on the medical evaluation.
• Inpatient Admission & Coordination:
• Make informed decisions on admitting patients for inpatient care or hospitalization based on medical criteria.
• Coordinate with the hospitals medical staff to ensure smooth and efficient admission processes.
• Counsel patients and their families on the process of inpatient care, including treatment plans, procedures, and potential outcomes.
• Medical Triage:
• Work closely with doctors, nurses, and emergency personnel to ensure accurate and timely triage of patients.
• Prioritize cases based on the urgency of the condition, ensuring critical patients receive immediate care.
• Documentation & Reporting:
• Maintain detailed records of patient interactions, assessments, and advice provided.
• Ensure that patient files are updated with all necessary information for admission, treatment, and follow-up care.
• Collaboration & Communication:
• Collaborate with the hospitals emergency department, outpatient department, and inpatient team to ensure a seamless patient experience.
• Communicate effectively with patients and their families, providing clear information about their condition and care options.

Key Qualifications:

• Experience:
• Minimum of 3-5 years of experience in a medical role such as Doctor, Medical Representative (MR), or Pharmacist.
• Hands-on experience in dealing with emergency cases and assessing patient conditions in a hospital setting.
• Education:
• Bachelors degree or diploma in Medicine, Pharmacy, or a related field.
• Additional certifications in emergency care, triage, or first aid are a plus.
• Skills:
• Strong knowledge of emergency medical care, patient assessment, and hospital admission processes.
• Ability to remain calm under pressure and make quick, informed decisions.
• Excellent communication skills to guide patients and their families through stressful situations.
• Proficiency in MS Office and hospital management systems.
• Fluency in Gujarati, Hindi, and English is essential.

Preferred Qualifications:

• Previous experience in a multi-speciality hospital or emergency care unit.
• Training or certification in triage and emergency medical response.

Why Join Us?As a Counselor at our multi-speciality hospital, you will be at the forefront of patient care, ensuring that those in need of immediate medical attention are handled with the utmost care and professionalism. You will play a vital role in guiding patients and their families through critical moments, offering them reassurance and helping them make informed decisions about their health.

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