Job Description

Title: : Counsellor/Career Advisor for Call Center at Chandigarh University

Introduction:
As an esteemed educational institution, Chandigarh University aims to ensure its students pursue a fulfilling career path aligned with their interests, skills, and aspirations. To achieve this objective, we are looking for a dedicated and empathetic Counsellor/Career Advisor to join our call center team. In this role, you will be responsible for providing guidance and assistance to aspiring students in choosing the right courses and career paths.

Responsibilities:
1. Provide Comprehensive Counselling: Act as a primary point of contact for prospective students, offering personalized guidance through inbound and outbound calls, emails, and live chat sessions.

2. Career and Course Selection: Assess students\' interests, hobbies, skills, and educational backgrounds to suggest appropriate academic programs and career paths offered by Chandigarh University.

3. Application Assistance: Assist students in navigating the application process, clarifying doubts, and explaining requirements such as entrance exams, eligibility criteria, and admission deadlines.

4. Answering Queries: Responsibly address inquiries related to courses, scholarships, financial aid, campus life, and infrastructure, ensuring accurate and up-to-date information is provided.

5. Engage and Follow up: Regularly follow up with prospective students through outbound calls and emails, fostering relationships and providing additional information to support their decision-making process.

6. Identify and Analyze Challenges: Track common concerns and challenges faced by students during the admission process, and collaborate with relevant departments to resolve them effectively.

7. Tracking and Reporting: Maintain accurate records of counseling interactions, admission progress, and outcomes, utilizing university databases and CRM systems.

Qualifications:
1. Education: Bachelor\'s degree in psychology, education, counseling, or a related field. Additional certifications or training in career counseling are desirable.

2. Experience: Prior experience in counseling or advising roles, preferably in an educational or career counseling setting. Experience in a call center environment is an advantage.

3. Communication Skills: Exceptional oral and written communication skills to establish rapport with students, efficiently relay information, and resolve queries with professionalism and empathy.

4. Empathy and Patience: Display sensitivity towards diverse student backgrounds and adapt counseling approaches accordingly. Patience is crucial while dealing with indecisive or anxious students.

5. Tech-savviness: Proficiency in using digital communication platforms, CRM systems, and Microsoft Office Suite. Familiarity with telephony systems is an added advantage.

6. Interpersonal Skills: Excellent listening skills, positive attitude, and the ability to work effectively in a team-driven environment.

7. Organization and Multitasking: Strong time management skills to handle a high volume of inquiries, maintain meticulous records, and meet deadlines efficiently.

8. Knowledge Sector Awareness: Stay updated on Chandigarh University\'s programs, admission policies, and industry trends in career counseling and education.

We believe that by joining the Chandigarh University team as a Counsellor/Career Advisor for our call center, you will play an instrumental role in facilitating students\' growth and guiding them towards successful careers.

If you possess the necessary qualifications, skills, and are passionate about helping aspiring students achieve their academic and career goals, we invite you to be a part of our dynamic team. Apply today and build a rewarding career as an educational counselor at Chandigarh University!