Job Description

Roles and Responsibilities:

? Research and identify solutions to software and hardware issues. (Basic)

? Diagnose and troubleshoot technical issues, including account setup and networkconfiguration. (Basic)

? Ask customers targeted questions to quickly understand the root of the problem

? Talk to clients through a series of actions, via phone, until they've solved technical & Productrelated issues.

? Proven work experience as a Technical Support Engineer, Desktop Support

? Engineer, IT Help Desk Technician or similar role. (Freshers can also apply)

? Hands-on experience with Windows/Linux/Mac OS environments. (Windows Must)

? Good understanding of computer systems, mobile devices, and other tech products.

? Ability to diagnose and troubleshoot basic technical issues. (Basic)

? Familiarity with remote desktop applications.

? Good problem-solving and communication skills.

? Ability to provide step-by-step technical & product help.

? Ability to comprehend and speak in English, Hindi and any one 1 Vernacular Language wouldbe an added advantage.

? Flexible to work in Rotational Shifts, Rotational Week Offs, Public Holidays to support ourcustomers.

Job Type: Full-time

Pay: ?18,000.00 - ?25,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Quarterly bonus
• Shift allowance

Education:

• Bachelor's (Required)

Experience:

• total work: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• English (Required)
• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 6358929783