Job Description

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Key Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

Provide accurate information regarding products, services, and policies.

Assist customers with troubleshooting and resolving issues related to their accounts or products.

Maintain detailed records of customer interactions and transactions.

Collaborate with other departments to address customer concerns and improve service delivery.

Follow up with customers to ensure their issues have been resolved and they are satisfied.

Identify opportunities for upselling or cross-selling products and services.

Stay updated on product knowledge and industry trends to better assist customers.

Contribute to team goals and objectives through effective communication and collaboration.

Qualifications:

High school diploma or equivalent; a degree in a related field is a plus.

Proven experience in customer service or a similar role.

Strong communication and interpersonal skills.

Problem-solving abilities with a customer-oriented mindset.

Proficiency in using customer service software and Microsoft Office Suite.

Ability to work in a fast-paced environment and handle multiple tasks.

Flexibility to work shifts, including evenings and weekends if required.

What We Offer:

Competitive salary and benefits package.

Opportunities for career growth and advancement.

A supportive and dynamic work environment.

Comprehensive training and development programs.

Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?15,000.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift
• Morning shift
• Night shift
• Rotational shift

Supplemental Pay:

• Performance bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• BPO: 1 year (Preferred)

Language:

• English (Required)

Location:

• Danish Nagar, Bhopal, Madhya Pradesh (Preferred)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person

Speak with the employer
+91 9039009578