Job Description

Correspondence Officer

Reporting: Reporting to Team Leader

Skills and Specifications

• Experience in Call, Chat, Email customer engagement at Contact Centre preferred.
• Good knowledge about consumer products such as savings accounts, current accounts, loans, KYC, Cards, ScanPay, and UPI.
• Excellent communicator- excellent oral, written and interpersonal communication skills.
• Ability to analyze the things by exceptional listening and analytical skills.
• Should have the multi-tasking abilities and should be well versed in intermediate to advanced knowledge levels with service quality standards.
• Should necessarily have strong knowledge of customer care processes and techniques and the related sector as well.
• Demonstrated ability to work well in a team environment, Self-motivated and should be dedicated to provide exceptional service to the bank.
• Good negotiation skills with customer-oriented attitude.

Duties and Responsibilities

• Ensure that the customer's mail is read completely and all concerns are addressed.
• Provide customers with correct and relevant product and service information.
• Ensure regular follow up is done and escalation matrix followed for speedy resolution
• Research the required information using available resources.
• Identify and escalate priority issues, route e-mails to appropriate resource for early attention.
• Effectively communicate customer details to the resolution unit for timely resolution.
• Meet commitments towards customers and organization
• Understand the impact of e-mail / written communication.
• Display Time flexibility towards shifts as per work floor requirements.
• Be available for additional responsibilities as per business requirements.
• Cross sell various Banks Products

Experience:

• Good command of English (Spoken/Written).
• At least 2 -3 years of experience in Voice/ Non-Voice process, preferably in banking/ financial Industry.

Qualification :

• Graduate in any stream

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?30,000.00 per month

Benefits:

• Provident Fund

Compensation package:

• Yearly bonus

Shift:

• Day shift
• Evening shift
• Morning shift
• Rotational shift

Work setting:

• In-person

Application Question(s):

• Do you have experience in Call, Email, and chat processes?

Experience:

• Voice/ Non-Voice process: 2 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person