Job Description

Training Development and Implementation: Design and implement comprehensive training plans and materials for cafe staff, covering essential skills such as coffee making, grinding, milk steaming, and customer service, ensuring alignment with employer standards.

? Performance Assessment and Feedback: Monitor and evaluate trainee performance throughout their training period, providing constructive feedback to enhance skills and address areas needing improvement, while identifying individual strengths and growth opportunities.

? Coffee Skills Demonstration: Instruct trainees on key cafe skills, including coffee preparation techniques and equipment usage, ensuring adherence to established standards for menu item preparation.

? Hygiene and Safety Guidelines: Educate trainees on cleaning practices and hygiene standards to maintain a safe and sanitary work environment, emphasizing the importance of cleanliness for both equipment and personal hygiene, while enforcing health and safety protocols.

? Customer Interaction and Service: Provide training on efficient order taking, effective communication with patrons, and strategies for handling customer concerns or errors professionally and empathetically.

? Stay Updated on Coffee Trends: Stay informed about the latest coffeetrends, brewing techniques, and industry advancements, sharing knowledge with trainees to deliver the highest quality coffee experience to customers.

? Surprise Quality Audits: Develop quality control audit plans to assess cafe operations and service quality, document defects or areas for improvement identified during audits, and present quality audit reports to senior management, highlighting findings and recommendations.

To embody the spirit of excellence through team building, leadership and sound people management skills.

To identify areas of development and under performance and take corrective actions.

To be directly responsible towards fostering the development of the team by motivating them and ensuring career advancement.

To be a single point of contact with the team and the senior management through effective communication on key deliverables.

To ensure quality reporting and work with operations to build highly effective measurement and reward system based on data.Participate in client monitoring and QA programs; and identifying client expectations and needs.

Build QA action plans based on clients' needs and expectations.Communicating with Supervisors and Managers from all departments regarding the company's operations and activities on every project.Determine and identify individuals training needs.

Support performance management systems in order to enhance company's people performance.Prepare and analyze internal and external quality reports.Manage QA team members' performance reviews and comments.

Job Type: Full-time

Pay: ?40,000.00 - ?50,000.00 per month

Experience:

• total work: 3 years (Preferred)

Work Location: In person