Job Description

About EvernorthEvernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.Serve as a technical member of Cigna\'s Global Security & Aviation (GS&A) team. Provide administrative and technical support to the enterprise physical security program to include programming, monitoring, auditing of our technology platforms (Ccure9000, VideoEdge, DSC, Prowatch, MaxPro, Vista, etc.).Additionally, the position will collaborate with regional security operations, including security operations center(s) to create efficiencies through analysis and best practices.Position Scope:

• Support for both Tyco and Honeywell product lines including programming, administration, installations, office security standard, installation standards, etc.
• Interfaces with security product manufacturers, suppliers and contractors (general and specialized) to evaluate system components compatibility and resolve technical issues.
• Assist in developing security concepts into integrated security systems for Cigna offices. Perform quality control reviews for security designs to maintain established standards and control cost.
• Identify initiatives to reduce overhead costs.
• Provide training and mentorship to users of GS&A technology, including Regional Security Representatives, ID Badging, Security Operations Center, and Business Areas.
• Manage security system malfunctions, including security request, repairs and tracking of supplier SLA/KPIs.
• Support site level testing program and ensure repairs are made when testing identifies issues.
• Support physical security incidents, including providing video review and activity reports to prove/disprove findings.
• Monitor security hardware to insure proper operation, excessive alarms, door hardware problems, communication errors, device troubles, video loss, etc. Develop metrics on average repair time, response time, return calls, expected life of equipment, etc.
• Perform auditing of deployed technology to ensure compliance with GS&A/Cigna Information Protection standards.
• Assist in developing security scope and support real estate project process, including system commissioning and acceptance testing.

• Provide support for Cigna deployed Tyco & Honeywell systems, including management of Service Request process, programming & installation standards, project work, system auditing, supervision, system reports and tracking of all types of system related issues, e.g., issues with ID Badge reader, security door, camera, and generally monitor all systems health. Provide technical guidance and support for all Cigna locations and systems whether on Tyco, Honeywell or other non-standard platform.? As needed interface with IT departments and Cigna business areas to resolve issues. Support project and service request work including scheduling, implementation, and change management process; ensured compliance with all Cigna requirements. Consult as needed with GS&A region representatives to address security-related technical gaps / issues.
• Function as a resource for all installed system related issues:
• Identify and determine the cause of hardware problems rendering any part of the system inoperable.
• Report on faulty or malfunctioning hardware and ensure proper repair of associated hardware.
• Notify and act as primary interface between security supplier technicians, site rendering service, property management, 3rd party suppliers, to coordinate and correct malfunctioning hardware.
• Review and approve work completed on related security components resulting from a service request to ensure invoicing accuracy.
• Support move, add, and change work (MAC).
• Support relationship with 3rd party alarm monitoring service, e.g., new accounts and permits, updating call lists, alarm review and audit of POTS lines.

• Minimum of 5 years experience utilizing Tyco/Honeywell hardware / software and associated products including video cameras
• Well versed with Microsoft Office products including schedule, AutoCAD, & Visio
• Must have at least 75% of system certifications (or obtain within 90d) for CCURE9000, Video Edge, ProWatch, MaxPro, DSC, Vista as well as training on Axis cameras.
• Excellent negotiations and problem-solving skills
• Excellent human relations skills (demonstrable emotional intelligence)
• Excellent oral and written communication skills
• Demonstrated ability to work well with others regardless of ethnic or cultural background
• Knowledge of local cultures
• Must possess and demonstrate a growth mindset and willingness to learn and take on stretch roles and / or assignments

Evernorth Health Services