Job Description

Key Performance Areas and Description 1. Execution of Store Education Programs: . Lead customized Education execution including virtual training and store coaching at every level, across retail SMC (including SSB) channels and for all brands . To have strong understanding of each Brand\'s DNA to drive brilliant brand Education execution through virtual coaching . To attend Educator\'s training programs in order to understand and support brand sales strategy and objectives and follow-up with store coaching at all Point-of-Sale doors, to maximize Education programs . Coach and motivate store teams to develop their competencies by leading by example in selling skills, make up, skin care, hair care and fragrance knowledge - teach by example . Drive store coaching, via a planned monthly Education Calendar, shared with the Education Lead, that complement the business objectives . Utilize specific Education tools, post the Education programs, that meets individual brand and channel needs . Support District Managers and Retail team in solving specific store Education problems related to a BA\'s individual coaching needs . Keeping up to date with developments in training by reading attending Education Seminars and courses when necessary . Provide feedback on POS Education progress and field needs as part of the Education meetings via a coaching store visit form shared with Education Lead . Customer Complaints - Consumer Complaint - To handle consumer complaint escalation within 48hrs and turnaround, when needed 1. Digital Education: . Virtual induction sessions for new joiners to be conducted twice a month - 7 days each batch . Implement eLearning to ensure education of products, new innovation with learning and engage teams. . Be a Brand Expert internal influencer who can create social media momentum, following and sales . Weekly meetings with the Education Lead. (Update weekly Education programs, share best practices, also share education related issues if any) . Conduct virtual store visits to develop team\'s productivity and identify opportunities for further growth. . Supporting with the makeup round assessment and feedback for ELC BAs hiring 1. Admin . Work on own monthly roster covering top doors and concern doors . Education Calendar to be filled in 2 months in advance with induction dates . Under Line-Manager\'s surveillance - Manage budget in relation to Education programs by planning Education schedules, maintain travel and expense report, field Education budget and Education material inventory Qualifications Minimum Years of Experience: Graduate/ Post Graduate Degree Job: Retail - Store Primary Location: IN-MH-Mumbai Job Type: Standard Schedule: Full-time Shift: Variable Job Number: 2315188

foundit