Job Description

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 90+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

\xe2\x80\x9cAs an IT Support Specialist, you will join a team of Engineers who are motivated to deliver best in class technical service within a fast paced and complex environment. As a member of this World class team, you will support for technical issues affecting FICO employees and infrastructure\xe2\x80\x9d - Vice President, Corporate Technology Services

What You\xe2\x80\x99ll Contribute

• Diagnose, prioritize, troubleshoot, and resolve incidents and incidents reported by the users via telephone, chat, email or walk-ins.
• Identify and escalate tickets requiring urgent attention and action.
• Log all contacts and document all the activities and results accurately and completely in the incident management tool.
• Dealing with and resolving helpdesk requests e.g., Outlook issues, Operating system issues, printer, Standard software, and Antivirus.

What We\xe2\x80\x99re Seeking

• Experience in Mac and Windows Operating System, SCCM, VPN, RSA & Active Directory.
• Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies.
• Proven communications skills (verbal and written).
• Knowledge on MSDN accounts, WebEx account & Software Assignment.
• Knowledge on ITIL Framework and Terminologies.
• Demonstrated problem solving capabilities.
• Route/Assign tickets to the appropriate support group, if necessary.
• Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner.
• Knowledge on Software Center Configuration Manager, Software Center & RSA.
• Open to working in a 24x7 environment with rotating shifts and rotating weeks off.

Our Offer to You

• A culture and work environment strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make a difference by leveraging your unique strengths.
• Highly competitive compensation and rewards.
• Flexible work options, opportunities to give back to your community, social events with colleagues and a comprehensive benefits program inclusive of progressive parental leave.

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today \xe2\x80\x93 Big Data analytics. You\xe2\x80\x99ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, predictive and prescriptive modeling, and much more.

FICO makes a real difference in the way businesses operate worldwide:

• Credit Scoring \xe2\x80\x94 150+ billion FICO Scores have been sold to date, making it the most used credit score in the world.
• Fraud Detection and Security \xe2\x80\x94 2.6+ billion payment cards globally are protected by FICO fraud systems.
• Lending \xe2\x80\x94 3/4 of US mortgages are approved using the FICO Score.
• Anti-Money Laundering \xe2\x80\x94 our solutions check more than half a billion transactions a day to prevent criminal schemes such as terrorist financing

Global trends toward digital transformation have created tremendous demand for FICO\xe2\x80\x99s solutions, placing us among the world\xe2\x80\x99s top 100 software companies by revenue. We support many of the world\xe2\x80\x99s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success.

Our success is dependent on really talented people \xe2\x80\x93 just like you \xe2\x80\x93 who thrive on the collaboration and innovation that\xe2\x80\x99s nurtured by a diverse and inclusive environment. We\xe2\x80\x99ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!

Learn more about how you can fulfill your potential at

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we\xe2\x80\x99re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don\xe2\x80\x99t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate\xe2\x80\x99s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at

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