Job Description

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We work in two ways - directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.

These connections lead to an understanding of each other\'s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Job Title: Co-ordinator Speaking Examiners- (Examiner Management Support) - Global English & Exams Shared Services (OSM)

Purpose of Job:

To deliver high quality and fair delivery of operations that meet the needs of internal and external stakeholders, awarding bodies and test takers.

Experience:

Operations:

• Conduct certifications/ assessments as required by the process.
• Identifying the training needs through performance monitoring and other sources.
• Ensuring delivery of trainings as per schedule and follow up with participants post training to ensure training effectiveness.
• Managing logistical requirements for training and onboarding
• Preparing and analysing MIS data reports, management dashboards.
• Close coordination with Examiners, PSN, VCS and Global Marking support team to ensure exams assessments are completed on time.
• Processing and validation of claim of examiners

Role specific skills (if any)

• Able to simultaneously manage tasks for multiple processes
• Ability to adapt quickly to different IT systems
• Be proficient with Microsoft office, especially excel and outlook
• Have great interpersonal and communication skills
• Be Versatile. A big part of the IELTS function is the willingness to help one another even though it may fall outside of the job description
• Motivated self-starter who must be eager to learn and develop as the role expands
• Understanding of a wide range of distribution, partnership and British Council Exams products, and their delivery and security needs
• Experience of contributing to a geographically dispersed team (e.g. across a region or large country)
• Ability to meet main accountabilities detailed above, good relationship and stakeholder management skills.
• Excellent attention to detail and ability to work to tight deadlines.

Knowledge of:

Essential

• Excellent communication skills.
• Should have 3 - 5 years of work experience
• Knowledge of managing back/front end operations teams
• Analytical with excellent attention to detail.
• Proficient in MS office applications
• Ability to inspire and support people
• Ability to plan well and prioritize work
• Good decision-making
• Proactive approach with focus on problem analysis & resolution

Desirable

• Demonstrable experience of working as part of a dispersed team to deliver a service
• Demonstrable experience of reacting positively to change
• Experience of Exams Processes in a secured environment

Accountabilities, responsibilities and main duties:

Operations:

• Arrange certifications/ assessments as required by the process.
• Arrange and ensure training takes place as per schedule and follow up with participants post training to ensure training effectiveness.
• Managing logistical requirements for training.
• Preparing and analysing MIS data reports, management dashboards.
• Effectively coordination with Examiners and Global Marking Team.

Leadership skills:

• Managing a team through effective people management and development approach
• Should have a flair for achieving organization goals and driving Continual Improvement projects

Quality Management:

• Carrying out performance measurement, monitoring, and evaluation of entire team to monitor service quality & improve efficiency.
• Ensure the process meets all contractual process requirements.
• Submit corrective action report against the audit observations.
• Driving continual improvement initiatives in the process.
• Support and drive best practices identified by the organization in the process.

Stakeholder Management/People-Resource Management

• Preparing and directing schedules, monitoring attendance of the team, scheduling breaks and shifts as necessary.
• Conduct regular team meetings and one on one sessions with the teams

Governance and Reporting

• Good with MS Excel and formulas for reporting purposes.
• Practicing and ensuring compliance with that of all the BCMS\' policies and procedures.

Information Security:

• Ensure that the team is aware of the information security policies and comply with them.
• Ensure that the team complies with ISO 27001/ ISO 22301.
• Raise incident / blow whistle when observe any non-compliance to information security policies.

Qualifications:

Required:

Any Graduate

Further Information

Pay Band - 5

Contract Type - FTC till 13 Feb 2024

Department/Country- IELTS Ops /India - Noida

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council\'s Safeguarding policies for Adults and Children.

If you have any problems with your application please email

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our \'ASK HR\' email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

British Council