Job Description

At Bayer we\xe2\x80\x99re visionaries, driven to solve the world\xe2\x80\x99s toughest challenges and striving for a world where ,Health for all, Hunger for none\xe2\x80\x99 is no longer a dream, but a real possibility. We\xe2\x80\x99re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining \xe2\x80\x98impossible\xe2\x80\x99. There are so many reasons to join us. If you\xe2\x80\x99re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there\xe2\x80\x99s only one choice.
Coordinator - Customer Operation
POSITION PURPOSE: To ensure seamless & efficient execution of the O2B operations including resolution of customer requests. Focus on adapting new processes and technology to deliver best in class services and enable business targets achievement.
YOUR TASKS AND RESPONSIBILITIES: Order management

• Receive orders via MOE/ e-mail
• Create /change orders received from CI via Chatter
• Initiate approval requests/ workflows to overcome various blocks (pricing, credit set up in system)
  

Order fulfillment, Sales Returns and Billing

• Execute and monitor transactions to enable delivery of product and billing
• Submit details in workflows for sales return
• Create return orders and issue CNs
• Help resolve queries related to order/invoices
  

Inter party transfers

• Execute transactional reconciliation for dealer-to-dealer transfer
• Complete order creation and delivery transactions in SAP
  
• Execute all non-immediately resolvable customer requests
• Provide assistance with resolving any customer requests relayed by CI (e.g. order changes, etc.), engaging other internal functions as needed (e.g. Credit Management, Planning)
• Execute transactions associated with complaints/ queries related to order invoices and returns, including investigating and resolving requests in the system
  

Others

• Ensure compliance throughout processes
  

WHO YOU ARE:

• Any graduate
• 2+ years of operational experience in Customer Services, Supply Chain preferred
• Key skills: customer focus, results orientation, collaboration, agility
• Knowledge of SAP SD module and MS Office is must
• Good communication skills
• Good in English and regional language

Bayer does not charge any fees whatsoever for recruitment process. Please do not entertain such demand for payment by any individuals / entities in connection with recruitment with any Bayer Group entity(ies) worldwide under any pretext.

Please don\xe2\x80\x99t rely upon any unsolicited email from email addresses not ending with domain name \xe2\x80\x9cbayer.com\xe2\x80\x9d or job advertisements referring you to an email address that does not end with \xe2\x80\x9cbayer.com\xe2\x80\x9d.






YOUR APPLICATION





Bayer is an equal opportunity employer that strongly values fairness and respect at work. We welcome applications from all individuals, regardless of race, religion, gender, age, physical characteristics, disability, sexual orientation etc. We are committed to treating all applicants fairly and avoiding discrimination.






Location:
India : Maharashtra : Thane



Division:
Crop Science



Reference Code:
790595








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