Job Description

At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where ,Health for all, Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.




Coordinator - Customer Interaction




JOB PURPOSE:




• Ensure providing seamless Customer Service support for Seeds, CP to Commercial Unit business.
• Ensuring Improved Customer Experience through effective order management and problem resolution.
• Supporting adoption of digital enablers in customer service and distribution activities -i.e. Perfect Order, Stock Return Tracking System, Mobile Order Entry, OCV, Transport Management System, Last Mile Visibility, Complaint Management System
• End to end Customer Service co-ordination



YOUR TASKS AND RESPONSIBILITIES:




• Supporting Order Management (O2B) -Sales Orders (SO), Dealers to Dealers transfers, Direct shipments, sample orders, Billing & Return Orders.
• Responsible for Perfect Order -Order Accuracy, Billing Accuracy, OTIF, On-Time Delivery.
• Ensuring timely co-ordination of customer complaints & queries
• Corporate & Export Customer Order Management- Order, dispatch & payment co-ordination
• Trouble shooting for all & any issues related to SAP & other digital tools with the help of IT.
• Supporting commercial & credit team to ensure correct customer data (sold to) & authorizing ship to customers (dispatch locations).






WHO YOU ARE:




• Graduate from any field
• 3-5 years of experience in Customer Service, Supply Chain Management, IT or related fields
• Knowledge of SAP SD module and MS Office is must
• Key skills: customer focus and relationship management, results orientation, collaboration, agility, flexibility, integrity
• Good oral and written communication skills
• Good in English and regional language






Ever feel burnt out by bureaucracy? Us too. That's why we're changing the way we work-- for higher productivity, faster innovation, and better results. We call it Dynamic Shared Ownership (DSO). Learn more about what DSO will mean for you in your new role here https://www.bayer.com/en/strategy/strategy




Bayer does not charge any fees whatsoever for recruitment process. Please do not entertain such demand for payment by any individuals / entities in connection with recruitment with any Bayer Group entity(ies) worldwide under any pretext.




Please don't rely upon any unsolicited email from email addresses not ending with domain name "bayer.com" or job advertisements referring you to an email address that does not end with "bayer.com".






YOUR APPLICATION





Bayer is an equal opportunity employer that strongly values fairness and respect at work. We welcome applications from all individuals, regardless of race, religion, gender, age, physical characteristics, disability, sexual orientation etc. We are committed to treating all applicants fairly and avoiding discrimination.







Location: India : Bihar : Patna


Division: Crop Science


Reference Code: 835812







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