Job Description

C1 Company Overview:
C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is C1.
Overview:

Summary:

The Avaya Voice Engineer will be responsible for design, implementation, configuration, daily operation and upgrading of Avaya products including: Avaya System Manager, Avaya Session Manager, and Avaya Session Border Controller. This resource will need to support customer implementation and upgrades of mentioned products. Resource needs to be a good communicator as will be part of a project team that will need to lead technical conversations etc


Qualifications:
Required Qualifications • Five or more years of software design experience or education equivalent
• VoIP software design and implementation experience
• Expert understanding of Avaya Aura products, and Linux
• Knowledge of Avaya Aura products
• Solid understanding of data products and data infrastructure design
• Strong problem solving and organizational skills are essential
• Excellent verbal and communications skills are essential


Responsibilities:
Responsibilities• Plans and communicates the gathering of information from the customer
• Delivers, implements, and supports a variety of UC technologies including but not limited to Avaya System Manager, Avaya Session Manager, and Avaya Session Border Controller
• Coordinates the delivery and implementation of Linux Servers
• Delivers configuration and implementation of core UC technologies including SIP gateways, Reverse Proxies, and Session Border Controllers. Provides depth understanding of SIP based technologies
• Delivers customer education including Administrator, Trainer, and Helpdesk knowledge transfers
• Provides technical leadership in the area of UC implementation to other SPS team members
• Maintains a proactive commitment to industry education and certifications through official training courses, internal labs and workshops including 3rd party adjuncts as required
• Serves as an escalation point and assist in troubleshooting and resolving technical issues for our maintenance customers