Job Description

Control-M Application Support Engineer:The ideal candidate for this role will have operations, application support, and development experience across hybrid cloud and on-prem environments consisting of AWS, Linux, and Windows. The role will support an existing MFT application support team and bring development and SRE experience to help implement automation to improve efficiency and productivity across infrastructure while also decreasing manual error prone processes.Task and Responsibilities:

• Provide 2nd line of support across a large range of Workload Scheduling (BMC Control-M), Observability (Big-Panda)
• Own and drive incidents and problems to completion for our services, including log analysis, engagement of vendor support, and team representation during major incident calls
• Participate in weekly on call rotation to provide 24x7 support
• Work closely and in partnership with various operational support teams, development teams, project managers, vendors, and internal clients

• Monitor our tooling and servers performance and efficiency
• Check, control, modify and apply security settings (following the principal of least privileges, document deviations) on operating system, services, and applications
• Support implementation of change requests.
• Installation of Linux and Windows operating system patches on a quarterly cycle
• Participate in DR exercises scheduled with engineering and architecting team.
• Provided DevOps support in an operational role.
• Cloud migration experience of Control-M application from one cloud provider to another.

Qualifications:

• Post Graduate / 5 or more years of Application Support Experience
• Logic based automations using APIs, MS Flows. Workflows, and RPAs
• Stay up to date with industry trends
• ITIL foundation certification (preferred)

Competences and Behaviors:

• Highly self-motivated with the ability to identify areas of focus and address new challenge
• Strong oral, written, and presentation abilities - able to convey topics to different customers
• Ability to work within an international environment
• Capacity to establish trust with other team members and relevant teams
• Drive innovation and standard process inside team.
• Strive for standardization and simplification in all aspects of work
• Eager to communicate efficiently and build so validated relationships with individuals at all levels, in multiple geographies and business functions
• Anticipating potential issues and taking preventive measures, while having initiative to identify and implement improvements in processes and systems.
• Maintaining composure and efficiency in all situations while meticulously documenting issues, solutions and standard processes for future use.
• Clearly conveying technical information to non-technical customer.

Technical Skills:Required:

• Schedulers: BMC Control-M
• Alert Aggregation Tools: Big-Panda
• Scripting Languages: Python, Perl, PowerShell, Bash Shell, Windows Batch, Ansible, Terraform
• Public Cloud Providers: AWS, Azure

Nice to have:

• Operating Systems: Linux, Windows
• ServiceNow
• Go-Anywhere MFT
• Cloud Based Monitoring / Capacity Management - DataDog
• Event Monitoring Tools - BMC True-Sight, HP Operations Bridge Manager (OBM)
• Systems Monitoring Tools - Nagios, SCOM

Soft Skills Requirements:

• Intercultural Sensitivity
• Value Orientation
• Ability to multi-task and balance multiple assignments simultaneously, while focusing on delivery quality
• Ability to use initiative when needed.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyones race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what its used for, and how its obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

London Stock Exchange Group