Job Description

Job description:
Location : India Contract: This is a 6 months contract role Language: Arabic & English Please note: This is a 100% remote opportunity and you can work from any location within India. Work timings : Since this is a customer facing role it requires you to work in 9 hour shifts. This includes a 1 hour break for lunch. (You will need to work 5 days a week).
Job responsibilities:
• Provide support to customers over phone, email and other channels as needed
• Provide timely, accurate and high quality responses to service, quality, payment and platform related queries from our Arabic customers
• Understand service, process and business scope thoroughly to be able to upsell and cross-sell our services effectively
• Collect and share feedback over phone/email from customers as needed
• Accurately translate customer details, instructions, emails and other details into English and ensure pass 100% accuracy
• Translate client feedback in to English and pass on relevant information to the teams
• Effectively coordinate with the delivery and marketing teams within the organization
• Negotiating with the managers of the editing team to provide the best possible service experience to clients


Qualifications and prerequisites:
• Bachelors in any subject
• Very strong customer focus and a customer first approach
• Native level written and spoken Arabic language skills
• Excellent English speaking, writing and comprehension skills
• Ability to multi-task and manage stress
• Positive, passionate, open and keen to learn


#LI-Remote
Additional information:

CACTUS is a culture-driven company powered by its people, their passion, and their inspiration. All Cactizens live by the culture and values that define us.


We value people for their talent, personality, competency, and the ability to learn and grow. We create a work environment that allows people to thrive and show their best performance. We believe in meritocracy.


We take pride in our diversity. We strive to embrace diverse voices and create an inclusive workplace.


We encourage all Cactizens to talk openly about their ideas and opinions and provide feedback to anyone who is a part of CACTUS, regardless of designation, experience, or seniority. We also encourage them to place their trust and be open to differences in opinions and feedback.


About CACTUS:

Cactus Communications is a science communication and technology company. We specialize in AI products and solutions that improve how research gets funded, published, communicated, and discovered. We offer editorial, translation, education, and training solutions for researchers; strategic and tactical scientific content solutions to global life science organizations; AI-powered scholarly publishing products for journals and researchers; and solutions for science dissemination and engagement with peers, public, and policymakers for wider research outreach. We have offices in London, Princeton, Singapore, Beijing, Shanghai, Tokyo, Seoul, and Mumbai; a global workforce of over 3,000 experts; and customers from over 190 countries.


Awards and recognition:
• Cactus Communications has consistently ranked among the top 20 on the global list of the Top 100 Companies for Telecommute Jobs since 2016.
• Recognised as 'Employers of the Future' two years in a row in 2023 and 2022, in a study by LeadUp Universe, Fortune India and Work Universe
• Recognised as One of India's Top 100 best Workplaces for Women by Great Place To Work in 2022
• Winner of 'Best Innovation Leveraging AI Services' at AWS AI Conclave 2022
• Recognized as one of the Best Companies for Millennials 2019 by Times Ascent and Learning & Organisation Development Roundtable
• Emerged as one of India's Top 10 Safe Workplaces for Women in a survey conducted by Rainmaker in 2019
• Ranked #1 among India's Great Mid-Size Workplaces by Great Place to Work Institute in 2017