Job Description

Description:Introduction: We are seeking a Content Engineering Lead with background in evaluating outputs from Large
Language Models (LLMs) like ChatGPT. This role involves leading the development and implementation of evaluation
frameworks to ensure the accuracy, relevance, and reliability of our LLM outputs.Requirements:Experience:
At least 3 years of leadership and management experience, with a proven track record of success
Very strong expertise in Google Sheets & Slides
Experience in process training design and delivery
:
Leadership and Management:
Lead a team of professionals to achieve departmental goals and targets
Provide guidance, coaching, and mentorship to team members
Conduct regular performance evaluations and provide constructive feedback
Foster a positive and productive work environment
Process Training and Quality Assurance:
Design and deliver process training sessions for new hires and existing team members
Ensure team members adhere to quality standards and guidelines
Conduct regular quality audits and provide feedback for improvement
Curriculum Development and Management:
Develop and manage training curriculum for ongoing skill enhancement
Stay updated with industry trends and best practices in training and development
Communication and Customer Service:
Answer team member questions, address team member problems, and oversee team member work for quality and guideline compliance
Support team manager and perform management duties as required
Provide quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaintsTechnical Expertise:
Demonstrate expertise in Google Sheets & Slides for data analysis and presentation purposes
Ability to label multi data formats (Image, Video & Text) accurately
Experience with Model-Based Labeling & Annotation techniques
Familiarity with Masked Images Generation tools for Single and Multiple Inputs
Project Planning and Management:
Plan, strategize, and manage projects independently
Collaborate with Content Data Experts to produce high-quality data for analysis and decision-making
Ensure data labeling & annotation tasks are completed efficiently and accurately
Skills and Qualifications:
Excellent written and verbal communication skills, including public speaking
Attention to detail is a must
Quick learner with a proven ability to lead and develop a team
Creative problem-solving and analysis skills
Experience in client communication would be an added advantageJob Responsibilities:Job Responsibilities:-
Lead a Team of Specialists:
Manage a team of specialists working on data initiatives
Identify and leverage individual strengths within the team for optimal performance
SLA, KPIs, and Project Management:
Ensure adherence to SLAs (Service Level Agreements) and KPIs (Key Performance Indicators)
Effectively manage projects, timelines, and deliverables
End-to-End Operations Management:
Manage end-to-end operations including people management, process management, and handling escalation queues
Plan for shrinkage and attrition, and forecast staffing needs and workload volumes
Team Development:
Build and optimize team structure.
Recognize leadership potential and develop enhanced skill sets within the team
Data Delivery and Quality:
Ensure timely delivery of new transit data while maintaining high-quality standards
Design and optimize processes to improve efficiency and output quality
Provide ongoing feedback on tools and processes
Reporting and Metrics Development:
Generate regular reports on departmental growth and performance
Develop metrics to measure departmental growth and performance
Training and Development:
Develop and deliver training curriculum for teams in the Gurgaon office
Coordinate with other Team Leads across the Content Sourcing team for effective collaboration
Project Management:
Manage projects as required, ensuring successful completion within deadlines and budget
Recruitment and Evaluation:
Assist in the evaluation of candidates during recruitment processes.
Performance Improvement:
Guide and motivate the team for performance improvement
Implement strategies to manage bottom quartile performance effectively
Process Improvement and Problem Solving:
Drive process improvement initiatives to enhance customer experience.
Conduct Root Cause Analysis (RCA) and lead problem-solving forums when necessary.What We OfferExciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment - or even abroad in one of our global centers or client facilities!Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!About GlobalLogic GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise-we help our clients imagine what\'s possible, and accelerate their transition into tomorrow\'s digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.

GlobalLogic