Job Description

Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.Title and SummaryContent Strategy Analyst IISummary
Content Strategy and Development (CS&D) provides the technical and
operational information that customers and stakeholders need to do
business with Mastercard. CS&D is committed to driving the business goals
of Mastercard by maximizing the impact of content. We foster solutions to
provide the right content, to the right stakeholders, in the right format, at the
right time. We accomplish this goal by collaborating with business partners
to understand customer needs and deliver timely, high-quality information in
a wide range of media and languages.Overview
This position involves creating and delivering technical content and
publications about Mastercard products and services for our customers. The
position involves performing all stages of the processes to publish technical
content in online, mobile, and printed formats. It also includes researching,
evaluating, selecting, and implementing new enterprise-wide processes and
technologies.

• Are you passionate about technology and finding new ways of doing

things that challenge the status quo?

• Do you enjoy finding new solutions for delivering digital content?
• Do you enjoy working on a team that interface with business partners

across the globe?Role

• Work with cross-functional teams and multiple Business/Product Owners to

create original content and update existing technical content.

• Accountable for the successful completion of high-quality projects within the

technical writing function.

• Ensure updates are made to content in accordance with the CS&D writing

standards.

• Manage day-to-day writing and publishing needs to deliver content online

for consumption through multiple channels, including web and mobile.

• Provide excellent customer service to our business partners and customers.
• Author in XML or markdown, a tool utilized for content creation and editing.
• Publish technical content to multiple platforms and output types, such as PDF,

HTML, Wiki, and online help file generation.

• Analyse requirements and gather necessary information.
• Good facilitation and presentation skills.
• Train new hires and mentor peers.
• Participate in estimation activities.
• Daily review and assessment of project intake portal (TAG)

All about you

• Possess strong organizational and time management skills.
• Experience with Project Management and an understanding of Agile and

Waterfall methodologies.

• Exhibit strong written and verbal communication skills.
• Technologically savvy, spearheading innovation through ingenuity, creativity,

and thoughtful risks.

• Adaptable to dynamic change and ambiguity thriving in a fast-paced

Environment.

• Ability to identify the need for graphics and process flows to improve content.
• Ability to identify and implement process and strategy improvement

opportunities with consideration for target audience, user experience product life
cycle and documentation best practices.

• Team player, ability to interact and consult with various levels throughout the

organization to cultivate and expand partnerships.

• Exhibit the highest degree of professionalism, accountability, and

empowerment to drive results.

• Ability to work independently including problem-solve and troubleshoot.
• Experience with Microsoft Office products.
• Experience with content management systems (CMS) and other authoring

tools, such as Ixiasoft, Oxygen, XML, xMetal, and Visual Studio Code.

• Proficient in API and DITA/XML, including best practices with markups, tags,

entitlements, and topic types.

• Experience working as an information architect or with an information

architecture team.

• Knowledge with Domo, Tableau or similar metrics tracking and reporting tools.
• Experience with creating content templates for our Business Partners.
• Understand content localization process.
• Advanced interpersonal skills, serving as an ambassador for standards.

Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercards security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercards guidelines.

Mastercard