Job Description

Overview:
Reporting to the Director, of Product Management, the Content Operations Specialist is responsible for the delivery and maintenance of third-party content and standards updates for PowerSchool products.

Responsibilities:
Essential duties and responsibilities include the following.

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Create workflows to execute scripts for third-party uploads
• Document and communicate all third-party updates with appropriate stakeholders
• Complete quality assurance checks on all third-party content
• Assess and maintain content developed by third parties
• Assist in resolving customer support tickets regarding third-party content
• Create workflows to execute scripts for running internal crosswalks
• Complete quality assurance checks on all crosswalks
• Perform maintenance on existing workflows and implement incremental improvements
• Uphold existing quality assurance and test standards and processes and be a champion in driving further improvements
• Respond to client inquiries, comments, and suggestions
• Participate in professional development activities
• Complete other assigned duties as necessary

Qualifications:
To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Qualifications include:

• 2-5 years experience maintaining digital content, preferred
• Basic knowledge of Python, Sequel Scripts, QTI, KNIME workflows, or similar preferred
• Sound knowledge of assessment item development
• Strong familiarity with subject-specific matter
• Understanding of instructional and assessment processes
• Excellent organizational and communication skills
• Microsoft Word and Excel proficiency, general computer literacy
• Ability to cope with strict time management requirements
• Ability to work cohesively with a team
• Ability to follow and complete directives in a timely manner
• Ability to meet/or exceed expectations of tasks performed
• Ability to be efficient and organized while working on multiple projects simultaneously

EEO Commitment:
PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accommodations@powerschool.com.