Job Description

JOB SUMMARY: Established and productive expert in XML, XSLT, ANT and related technology development. Responsible for tool strategy, development, maintenance, and deployment, and multi-channel delivery of content to internal and external customers. Major Activities/Tasks Content Strategy and Content Delivery . Manages dynamic and periodic updates of content. . Manages the user experience and implements upgrades and improvements. . Gathers metrics and details on users, user behavior, user feedback, search terms, stale content, and so on. . Develops and maintains authoring templates and DITA transforms. . Manages the authoring environment and publishing channels. . Supports tools (authoring tool, CMS, SharePoint, Confluence, Bitbucket, etc.) used by the department. . Develops, deploys, and maintains CSS, JavaScripts, etc. . Publishes content to sandbox and production environment, works with QA on testing in the sandbox. . Participates in process improvement activities. . Works with editorial staff on content structure on the team level via information mapping. Task Complexity . Works on a variety of technical projects of limited to moderate scope with instruction has general supervision. . Executes tasks and assignments that are well defined, and has some guidance on scope, methodology, expected timing and results. . Uses some discretion to prioritize work, and evaluate problem-solving approaches. . Minimizes errors, which may affect client operations, costs or schedules. Discretion of Judgment . Almost always follows set guidelines and procedures in completing tasks. . Has some authority to make significant choices and decisions without guidance or direction. Communications .Communicates with contacts within the department and function on matters that require some explanation or interpretation. .May work to influence parties within the department at an operational level regarding policies, practices, and procedures. Supervision Received .Reports to manager and above. Qualifying Job Knowledge, Skills and Abilities Required Demonstrated ability with over 5 years experience in creating and deploying DITA XML transforms and framework Experience creating user-focused designs for content delivery o Proficient in development with XML, DTDs/XSDs, HTML, CSS, Java, XSLT, XQuery, SQL, and ANT and related technolgies Knowledge of style sheets and schemas Proficient with the DITA architecture Knowledge of DITA best practices, linking strategies, and single sourcing Exposure to DITA-OT and DITA-OT Customization Knowledge to customize Oxygen XML DITA frameworks in order to add new validation rules, custom file templates, custom actions and make CSS layout changes Knowledge to customize WebHelp and PDF-based publishing using Oxygen XML Editor Bachelor\'s degree in Computer Science or a related discipline or equivalent-related job experience Intermediate communication, analytical, interpersonal, and team development skills Sound judgment and strong-decision making ability Great organizational abilities Cross-functional team experience Proficient with DITA XML editors like Oxygen or XMetaL Experience improving existing UI styles, processes, and teams Preferred 10+ years of experience in the content development field Excellent skills in writing U.S. English Strong mentoring skills Experience as a CCMS administrator Experience with evaluating content management tools Intermediate customer advocacy skills Familiarity with search engine customization Experience with collaborating across time zones

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