Job Description

Job Summary :

We are seeking a motivated and customer-focused individual to join our team as a Tele sales/Pre Sales Executive . The role involves handling customer inquiries, providing information about products or services, resolving complaints, and ensuring an excellent customer experience. The ideal candidate should possess strong communication skills, problem-solving abilities, and a passion for delivering outstanding service.

Requirements:

Customer Interaction:

• Respond to customer inquiries via phone, email, chat, or other communication channels.
• Provide accurate information regarding products, services, and policies.

Issue Resolution:

• Handle and resolve customer complaints in a professional and timely manner.
• Escalate complex issues to the appropriate department or supervisor when necessary.

Data Management:

• Maintain detailed and accurate records of customer interactions in the excel sheet.
• Ensure customer data confidentiality and compliance with company policies.

Team Collaboration:

• Coordinate with internal teams to address customer needs effectively.
• Share feedback and insights from customer interactions to help improve processes and services.

Performance Goals:

• Meet or exceed key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores.
• Continuously strive to improve personal performance and contribute to team success.

Qualifications and Skills:

Educational Background:

• High school diploma or equivalent; a bachelor's degree is preferred.

Experience:

• Prior experience in a customer service or contact center role is an advantage.
• Familiarity with Excel and contact center technologies is a plus.

Key Skills:

• Excellent Communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and work effectively in a fast-paced environment.
• Empathy and a customer-first attitude.
• Ability to work in a dynamic, team-oriented environment.

Why Join Us :

• Competitive salary and performance-based incentives.
• Professional development opportunities.
• Friendly and inclusive work culture.

Job Type: Full-time

Pay: ?15,000.00 - ?30,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Ability to commute/relocate:

• Badshahpur, Gurugram, Haryana: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Experience:

• total work: 1 year (Required)

Location:

• Badshahpur, Gurugram, Haryana (Preferred)

Work Location: In person