Contact Centre | 12 To 14 Years | Kolkata

Year Kolkata, West Bengal, India

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Handling a team size of minimum 25-30 associates and their performance management.
Good technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools.
Prior digital/call center experience preferred.
Familiarity with Microsoft Office applications.
Must possess excellent written and oral communication, listening, and comprehension skills.
Must possess effective time management and organizational skills.
Stellar customer service skills and the ability to de-escalate customer frustration.
Superior problem-solving skills and the ability to work independently and objectively.
Dedication to the customer experience with the ability to build and maintain strong relationships.
Team oriented and self-motivated.
Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns.
Sound decision making.

Primary Skills

Secondary Skills

Must be able to effectively adapt to accelerating changes.
This is remote work requiring a secure workspace and effective internet connectivity.

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