Job Description

JOB DESCRIPTION



This an excellent opportunity for an individual who thrive in a fast-paced and team-oriented environment where strong analytical skills, business acumen, and superior communication skills are leveraged to support our company's ability to deliver world class fraud detection and customer centric solutions to its customers.


As part of the Centralized Connected Commerce Fraud Risk Strategy team, you will report to the Manager located in Mumbai and perform quantitative and qualitative analysis on transaction and customer level data for the Consumer Banking Fraud CoE, that have had or are at risk of fraudulent activity through digital or other account takeover takeovers in addition to managing device level analytics, authentication tiering and step-up related strategies. Expectations include assisting in developing, maintaining, and improving policies, controls, strategies, processes and procedures within the assigned function, conducting complex analysis and providing accurate, timely and concise results with recommendations to management in order to minimize fraud losses or prevent unnecessary customer disruption. Primarily use advanced tools and techniques to perform assigned work. You will be responsible for owning processes and will be accountable for regular reporting or process administration including documentation. You would work with a number of Chase internal departments, potentially external vendors and card associations to develop strategies to mitigate fraud losses.


• Monitor emerging trends and capabilities.
• Create and implement strategies targeting fraud through digital channels.
• Proactively seeks, finds and recommends opportunities to improve underlying strategy rules and processes
• Ensure compliance with existing risk and control structure while driving future enhancements to risk and control structure.
• Critically assess fraud trends to uncover gaps in fraud tools and develop new ways of combatting the fraud
• Provides accurate and concise results and presents findings, recommendations and presentations to Management.
• Collaborate across cross functional teams to knowledge share and develop broader insights into fraud and customer impacts
• Will be expected to work independently and multi task on several projects and processes
• Can influence thought leadership in work areas across the function
• Ensure robust business controls exist and are executed against on a consistent basis
• Partner closely with Operations, IT, marketing, finance, loss strategy owners, Retail bank leadership and digital leadership to ensure that all priorities are aligned.
• Expected to work on multiple projects with limited guidance.
• Effectively mentors other analysts within same risk team and other risk teams to help them develop their risk management skills and knowledge.
• May work on several projects and processes.
• Communicate across lines of business and all key stakeholder groups.


Qualifications:

• Master's/Bachelor's degree in a quantitative or business discipline from an accredited college/university required; advanced degree is preferred.
• 2+ years of experience in the consumer/card industry in analytics space.
• 2+ years of SAS programming experience (PC, UNIX or mainframe).
• Highly proficient in Microsoft Office suite of products.
• Experience in Risk management disciplines and departments.
• Proven track record of developing effective controls and managing operational risk.
• Proven ability to evaluate the business climate, anticipate change and develop compensating strategies/vision.
• Demonstrated leadership in applying analytics to efficiently and pragmatically solve business problems through structured problem solving approaches.
• History of communicating to senior leaders of an organization.
• Working knowledge of detection & mitigation practices for fraud in the consumer banking space.
• Working knowledge of payment channels and the unique risks associated with each channel.
• Strong analytical, technical and statistical skills. Ability to synthesize / analyze diverse information, develops recommendations, and makes decisions.

Project Management Skills • - well-organized, structured approach. Ability to achieve tight timelines on complex deliverables. Ability to manage and prioritize projects across cross-functional groups.
• Strong communication and interpersonal skills, ability to interact with individuals across departments / functions and with senior-level individuals.

ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.



We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.







ABOUT THE TEAM


Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.



We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.