Job Description

: Manager - Insurance (Onsite) (Mumbai, Pune) Brief About our Team: Deloitte Digital Customer (DC) team pioneers in delivering insight-driven strategies and advanced technology solutions to energize sales and service operations for digitally powered growth. It helps organisations to enhance their customer relationships with immersive experiences powered by leading digital arts. We help find value in the entirety of client business to ensure customers are coming back for more. The Financial Services team within the DC helps in driving business and digital strategies for clients in Financial Services sector which includes Banks, NBFC, Insurance and Regulatory bodies. The responsibilities of Manager will include: He/She will lead the engagements for FS clients with minimal oversight from senior management. These engagements include helping clients develop business or digital strategies, structure effective business and technology operating models Bring deep industry expertise in insurance - core strategy, digital & business strategy, customer experience transformation Assist leadership in identifying new opportunities with our clients, shaping proposals with high quality content and research, and driving excellent presentation & articulation skills Lead interaction with senior management levels at a client and/or within Deloitte, which involves presenting analysis and recommendations Preferred strategy project experience involving emerging trends in technology like Cloud, Artificial Intelligence, Robotic Process Automation, Digital transformation Good exposure to some digital transformation projects e.g. Front Office Transformation, Customer Service strategy and Cost Optimization Coach/Mentor a team of professionals to enable growth, diversity and inclusion Identify, Assess and Manage end to end Project financials, risks and issues, ultimately ensuring that project milestones are accomplished Self-starter and independently lead client conversations for solutions, strategy and emerging trends Qualifications 8 - 12 years of overall experience with strategy / digital team with Life / General Insurance organizations Experience in leading business teams for successful implementation of digital business strategy, customer experience transformation, business process transformation Strong communication skills, power point and Excel advanced level knowledge Experience with global consulting firms (e.g. Big4, Accenture Strategy) preferred Your role as a Manager At Deloitte India, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. In addition to living our purpose, Manager across our organization are expected to deliver on the following: Ability to analyze trends and technologies across the insurance industry and apply insights to assess the impact and value on the business Ability to integrate customer needs, business requirements and technical possibilities to solve complex problems Ability to identify and solve problems objectively using analysis, experience and judgment Ability to plan and execute a project to deliver a superior client experience Ability to identify and transform opportunities into solutions that drive business value for our clients Ability to comprehend how the client\'s business works and keep up-to-date on insurance industry/sector trends and leading practices Ability to support the development and sale of Deloitte\'s services to potential and current clients Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make Delivers exceptional client service maximizes results and drives high performance from people while fostering collaboration across businesses and borders Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction Develops high-performing people and teams through challenging and meaningful opportunities

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