Job Description

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration, and high performance. As one of the leading professional services organisations, Deloitte is where you will find numerous opportunities to succeed and realise your full potential.

The team

Deloitte is working with global customers on cloud technologies to help unlock growth, stability, and sustainability by enabling them to spot unseen business trends through curation, transformation, and blending of data. In our endeavors for continued expansion, we\'re searching for like-minded individuals to help us \'take it to the next level\'.

In this exciting opportunity for an experienced developer, you will join a team delivering a transformative cloud hosted data platform for some of the world\'s biggest organizations. The candidate we seek, needs to have a proven track record in implementing data ingestion and transformation pipelines on Microsoft Azure. Deep technical skills and experience with working on Azure Databricks. Familiarity with data modelling concepts and exposure to Synapse.
You will also be required to participate in stakeholder management, highlight risks, propose deliver plans and estimate for time and team size based on requirements. Hence, adequate levels of communication skills and relevant experience in handling such situations is desired.

Location/s: Mumbai, Pune, Bangalore, Hyderabad, Kolkata, Chennai, Ahmedabad, Bhubaneshwar, Coimbatore, Gurgaon

Required Skills and experience

Below is the requirement:-

In the coverage tool data labeling or dialog design will entail:
a. Label Structures: Agent (discarded) vs. Customer
i. Customer: Dialogue Designer read through the customer\'s part of the transcripts and label each of the following:
1. answer,
2. head intent,
3. other (small talks),
4. question (Supplementals).
ii. Agent: The agent is replaced by Label Agent Questions and Answers (see the section below).
b. Label Drivers:
. Once the Contractor receives the audio transcripts, DDs go to the customer\'s website and find existing categorizations and terminologies that the customer used.
i. Based on DDs\' best judgment, DDs expand on or break down the existing categories to a final set of categories, which are called Drivers. The categories provided by the customer are a guideline, and DDs determine the Drivers based on their best knowledge and understanding.
ii. Once the Drivers are determined from the previous step, DDs read through each transcript to determine/label its Driver.
c. Label Intents (aka, Head Intents - the main reasons to contact the Agent)

Your role as a leader

At Deloitte India, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society, and make an impact that matters.

In addition to living our purpose, managers across our organisation:

• Develop self by actively seeking opportunities for growth, share knowledge and experiences with others, and act as a strong brand ambassadors
• Understand objectives for clients and Deloitte, align own work to objectives and set personal priorities
• Seek opportunities to challenge self
• Collaborate with others across businesses and borders to deliver and take accountability for own and team results
• Identify and embrace our purpose and values and put these into practice in their professional life
• Build relationships and communicate effectively in order to positively influence peers and other stakeholders

Professional growth

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there\'s always room to learn.From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career.

Benefits

At Deloitte, we know that great people make a great organisation. We value our people and offer employees a broad range of benefits.

Our purpose

Deloitte is led by a purpose: To make an impact that matters.

Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work-always striving to be an organisation that is held up as a role model of quality, integrity, and positive change.

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organisation and the business area you\'re applying to.

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