Job Description

What You\'ll DoWork with the lead to drive technology design, implementation, execution, and/or optimization for projects/accounts to accelerate customer business outcomes.Assist customers with integration and implementation of tools, systems, and service assurance for Cisco technologies.Build customer simulations in test labs to resolve/validate sophisticated problems & compatibility issues.Align with and support company policies and processes and apply relevant tools to efficiently implement the role and support Professional Services\' strategies and goals.Play the role of an individual contributor.Decision Making / ImpactImpacts own team and other teams whose work activities are closely related.Basic understanding of project scope and customer business goals and objectives.Who You\'ll Work WithCX is a team of extraordinary technical guides whose #1 focus is to deliver a premier customer experience. We help take on the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.Works with customers along with internal & external resources (e.g. Cisco account teams, partners) on the deployment/optimization of Cisco services and solutions.Assists with task/project implementation for assigned customer engagements.Jointly crafts and reviews project work e.g. Design recommendations, High-Level Design, Low-Level Design, Implementation/ Organizational Change Plans.Builds and/or use test environments as the need arises to resolve medium sophisticated problems and compatibility issues.Understands how software skills and tools can be used to configure, deploy and/or seek Cisco products & solutions.Acts as an initial focal point for problem resolution for customer engagements.Who You AreExperience in planning, implementing, fixing Cisco UC solutions for enterprise level customers.Good understanding of telephony dial plan, implementation, and call control/routing protocols such as H.323, MGCP, SIP, SCCP, FXO, FXS, and POTS.3 + years of in configuring & solving Cisco UC applications such as CUCM, Unity Connection, IM&P, and others.Knowledge and experience of deploying and(or) solving voice gateways, media resources such as conferencing, transcoding, MTP, and MoH, and voice endpoints such as IP phones, and CIPC (softphones).Knowledge of Cisco Cloud Collaboration portfolio - Cisco Webex Centers, Cisco Webex Cloud Connected Audio, Cisco Webex Meetings Server, Cisco Collaboration Meeting RoomsKnowledge of UCS B/C series platforms and VMware technologies such as vCenter, vSphere EXSi, and vSphere client.Knowledge and(or) experience in configuring and fixing Cisco TelePresence /Cisco Meeting Server video conferencing technologies and solutions for enterprise level customersSolving Cisco Expressway solutions for MRA and B2B calls is great.Detailed understanding of TCP/IP concepts and protocols like DHCP, DNS, TFTP, NTP, LDAP and othersKnowledge of Teamwork QoS desired.Leadership / AutonomyReceives moderate supervision. Follows established procedures. Receives general instructions on routine work and detailed instructions on new assignments.Why CiscoAt Cisco, each person brings their outstanding talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays, and learns, but our edge comes from our people.We connect everything - people, process, data, and things - and we use those connections to change our world for the better.We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education, and more - from Smart Cities to your everyday devices.We benefit everyone - We do all of this while seeking a culture that empowers every person to be the difference, at work and in our communities.#WeAreCiscoMessage to applicants applying to work in the U.S. and/or Canada:When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate\'s hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.U.S. employees have to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:.75% of incentive target for each 1% of revenue attainment up to 50% of quota;1.5% of incentive target for each 1% of attainment between 50% and 75%;1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Cisco Systems