Job Description

Job requisition ID :: 60920



Date: Nov 3, 2023



Location: Pune



Designation: Consultant



Entity: Deloitte Touche Tohmatsu India LLP



What impact will you make?
Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration, and high performance. As one of the leading professional services organisations, Deloitte is where you will find numerous opportunities to succeed and realise your full potential.
The team
Deloitte\xe2\x80\x99s Operations Transformation services are your entry point on the Operation Transformation journey, setting the goals, pace, and direction to fit your business objectives. Services include readiness, strategy, business case development, architecture and planning, governance and policy, and operating model transformation.
Scope of work
As a practitioner, in our Consulting practice, you will have the opportunity to build and nurture positive working relationships with teams and clients with the goal of exceeding client expectations. Here is an overview of your responsibilities:

• Understand existing processes and facilitate change requirements as part of a structured change control process
• Experience of architecture, design, and implementation of complex, highly available and highly scalable solutions
• Experience in a broad set of technologies related to IT infrastructure and cloud to drive the adoption of Cloud in enabling the transition from traditional platforms to cloud-ready architectures.
• Solve day-to-day issues arising while running robotics processes and provide timely resolutions

Job Summary:A Support Executive is responsible for providing exceptional customer service and support to ensure customer satisfaction. This role involves addressing customer inquiries, resolving problems, and maintaining a high level of product knowledge to assist customers effectively. Key Responsibilities:

• Customer Interaction: Interact with customers via various channels, such as phone, email, chat, or in-person, to address their questions, concerns, and requests.

• Issue Resolution: Identify and resolve customer problems or issues, ensuring a quick and satisfactory resolution.

• Product Knowledge: Maintain up-to-date knowledge of the company\'s products or services to provide accurate information and advice to customers.

• Customer Education: Educate customers on product features, usage, and troubleshooting to help them make the most of their purchase.

• Documentation: Record customer interactions, issues, and resolutions in a systematic manner using customer support software or databases.

• Escalation: Escalate complex or unresolved issues to higher levels of support or management as needed.

• Maintain a Positive Attitude: Maintain a professional and courteous demeanor when dealing with customers, even in challenging situations.

• Adherence to Policies: Follow company policies and procedures while handling customer interactions, ensuring consistency and compliance with service standards.

• Problem-Solving: Develop creative solutions to customer issues and adapt to changing circumstances.

• Education - \xef\x82\xb7 B.E./B.Tech/BCA/B.SC (Computer)/M.Tech/ MBA/ MCA
  \xef\x82\xb7 ASP.Net, C#, C++, MVC Developer, SQL-DB Developer, AGIEL

Your role as a leader
At Deloitte India, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society, and make an impact that matters.
In addition to living our purpose, managers across our organisation:

• Develop self by actively seeking opportunities for growth, share knowledge and experiences with others, and act as a strong brand ambassadors
• Understand objectives for clients and Deloitte, align own work to objectives and set personal priorities
• Seek opportunities to challenge self
• Collaborate with others across businesses and borders to deliver and take accountability for own and team results
• Identify and embrace our purpose and values and put these into practice in their professional life
• Build relationships and communicate effectively in order to positively influence peers and other stakeholders

Professional growth
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there\xe2\x80\x99s always room to learn.From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.
Benefits
At Deloitte, we know that great people make a great organisation. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our purpose
Deloitte is led by a purpose: To make an impact that matters.
Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work\xe2\x80\x94always striving to be an organisation that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte\'s impact on the world
Recruiter tips
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organisation and the business area you\xe2\x80\x99re applying to. Check out recruiting tips from Deloitte professionals.