Job Description

Job ID: 190195


Required Travel : Minimal


Managerial - No

Location: India- Pune (Amdocs Site)

Who are we?
---------------

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023.


In one sentence
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Our Consultant role provides services for Amdocs and 3rd party applications, also runs programs, applies functional business standard methodologies to transform business processes, crafts and leads change to restructure and transform organizations and achieves business objectives.


What will your job look like?
---------------------------------

Site Reliability Engineer.


What you'll own:


• Monitor & analyse production systems for reliability
• Production systems are scaled up/out to have performance stability while being cost-efficient
• Production incident response and if needed perform triage, escalation to required team and implementation of mitigation solutions
• Collaboration with developers on the set-up of monitoring, alerting and scaling capabilities as part of the product delivery life cycle
• Increase system reliability and reduce manual interventions for tasks by R&D of automated processes.
• Knowledge share by creating documents and conducting sessions with team members
• Support key business peak periods like Saturdays by being On-Call or at office based on need/rotations
• Timely and accurate communication with variety of stakeholders
• Automation, quality & effectiveness of monitors, alerts, and autoscaling of system configured in production environments
• Availability and reliability metric for production system is 99.9%
• Response time to incidents within the defined SLA
• Flexibility towards work and supporting team members
Skills required:


• Strong knowledge of Linux/Unix systems and command line tools.
• Hands-on scripting in languages like Python, Shell, Perl, PowerShell, Javascript, SQL, etc
• Experience with configuration management tools like Ansible, Puppet, or Chef.
• Expert knowledge of cloud platforms such as AWS, Azure, or Google Cloud.
• Understanding of networking principles and protocols (TCP/IP, HTTP, DNS, etc.).
• Knowledge of containerization technologies (Docker, Kubernetes) and orchestration tools.
• Expertise in monitoring and logging tools such as Prometheus, Grafana, ELK stack, or Splunk, DataDog, Azure app-insights, Perfmon, Redgate, etc.
• Strong problem-solving and troubleshooting skills, with the ability to analyze and resolve complex technical issues.
• Excellent communication and collaboration skills to work effectively with cross-functional teams.
• Strong attention to detail and ability to work in a fast-paced, dynamic environment.
• 3-6 years' experience doing SRE or a similar role
All you need is...
----------------------

• Site Reliability Engineer.


What you'll own:



+ Monitor & analyse production systems for reliability
+ Production systems are scaled up/out to have performance stability while being cost-efficient
+ Production incident response and if needed perform triage, escalation to required team and implementation of mitigation solutions
+ Collaboration with developers on the set-up of monitoring, alerting and scaling capabilities as part of the product delivery life cycle
+ Increase system reliability and reduce manual interventions for tasks by R&D of automated processes.
+ Knowledge share by creating documents and conducting sessions with team members
+ Support key business peak periods like Saturdays by being On-Call or at office based on need/rotations
+ Timely and accurate communication with variety of stakeholders
+ Automation, quality & effectiveness of monitors, alerts, and autoscaling of system configured in production environments
+ Availability and reliability metric for production system is 99.9%
+ Response time to incidents within the defined SLA
+ Flexibility towards work and supporting team membersSkills required:



+ Strong knowledge of Linux/Unix systems and command line tools.
+ Hands-on scripting in languages like Python, Shell, Perl, PowerShell, Javascript, SQL, etc
+ Experience with configuration management tools like Ansible, Puppet, or Chef.
+ Expert knowledge of cloud platforms such as AWS, Azure, or Google Cloud.
+ Understanding of networking principles and protocols (TCP/IP, HTTP, DNS, etc.).
+ Knowledge of containerization technologies (Docker, Kubernetes) and orchestration tools.
+ Expertise in monitoring and logging tools such as Prometheus, Grafana, ELK stack, or Splunk, DataDog, Azure app-insights, Perfmon, Redgate, etc.
+ Strong problem-solving and troubleshooting skills, with the ability to analyze and resolve complex technical issues.
+ Excellent communication and collaboration skills to work effectively with cross-functional teams.
+ Strong attention to detail and ability to work in a fast-paced, dynamic environment.
+ 3-6 years' experience doing SRE or a similar role
Why you will love this job:
-------------------------------

• You will be able to use your specific insights to lead business change on a large scale and drive transformation within our organization.
• You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development.
• You will have the opportunity to work in multinational environment for the global market leader in its field!
• We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!
Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce