Job Description

Job Title: Consultant - Support Analyst

Career Level - C3

Introduction to role:
The Support Analyst has experience performing support and maintenance of applications on Oracle database with interactive communication, demonstrating inclusion and cultural sensitivity. The role will partner with the platform team members, business product owners, SMEs to support and development solutions across the R&D IT Safety value stream.

Accountabilities:

• Support and maintain the patient safety application (Argus)
• Coordinate with end users/vendors/support groups in Japanese to resolve issues/implement changes or upgrades
• Take ownership of end users\xe2\x80\x99 issues reported and see problems through to resolution
• Diagnose, troubleshoot and identify solutions to resolve reported issues/problems
• Follow good ITIL practices to resolve incidents, problems and implement changes
• Execute full life-cycle of software development to deliver application enhancements/modules
• Document knowledge in the form of knowledge articles or by using recommended templates
• Problem determination, workaround resolution, root cause analysis, major incident management

Essential Skills/Experience:

• Japanese N1/N2 Certified Professional
• Written and verbal communication in Japanese
• Oracle, SQL, Database concepts
• Application Support and maintenance experience with Japanese end users

OVERALL YEARS OF EXPERIENCE:
5+ years of relevant IT experience

Desirable Skills/Experience:

• Prior experience of supporting Argus
• Prior experience of performing a similar role in pharma R&D Safety space
• Experience of working in a global organisation
• Pharmaceutical business awareness//business domain knowledge

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That\xe2\x80\x99s why we work, on average, a minimum of three days per week from the office. But that doesn\'t mean we\xe2\x80\x99re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Why AstraZeneca?
Disrupt an industry and change lives. Here our work has a direct impact on patients, transforming our ability to develop life-changing medicines. We empower the business to perform at its peak and lead a new way of working, combining cutting-edge science with leading digital technology platforms and data. All with a passion to impact lives through data, analytics, AI, machine learning and more. Join us at a crucial stage of our journey in becoming a digital and data-led enterprise. Make the impossible possible by building partnerships and ecosystems, creating new ways of working and driving scale and speed to deliver exponential growth

Ready to make a difference? Apply now!

Date Posted 08-Dec-2023

Closing Date 05-Jan-2024

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

AstraZeneca