Job Description

Description Location: Pune/ Bangalore . 6-8 Years of Total Experience. . Expertise in Oracle Cloud Technical Deliverables in ERP/SCM/HCM Tracks. . Should have hands on experience in BI & OTBI Reports, Web Services, FBDI, UCM, Sandbox Customizations and Cloud Application Extensions . Should have hands on experience in Regression Testing & Impact Assessment Activities. . Resolving highly complex and mission-critical issues . Manage highly complex and critical customer issues . Serve as Situation lead on highly sensitive issues . Consult with Management in directing resolution of critical Customer situations . Knowledge gain and sharing - achieve knowledge transfer with teammates through development and delivery of formal team training sessions . Formal mentoring for promoting the technical and professional development of others . Creation/review of Knowledge Articles . Proactively contribute to improve the team efficiency by sharing knowledge, providing feedback about best practices, designing tools/utilities etc. . Improve overall product and documentation quality . New products/releases testing and Support Readiness . Customer service improvement . Reports to the Manager of Support. Responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases. . The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident. . Has real-time hands-on functional/product and/or technical experience and/or worked with L3 level support and/or having equivalent knowledge. . Good to have certifications Oracle Certified Specialist .

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