Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose \xe2\x80\x93 the relentless pursuit of a world that works better for people \xe2\x80\x93 we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting Applications for the role of Consultant \xe2\x80\x93 Service Now DeveloperIn this role, you will be Managing Production tasks including ServiceNow Application maintenance including version upgrades. Coordinate upgrades to Production and Sub-Production instances, coordinate sub-production testing, evaluation, and regression remediation, Perform day-to-day administration of the ServiceNow PlatformResponsibilities

• Working knowledge in all aspects of ServiceNow Applications development.
• Participate in solution discussions and contribute to user story creation.
• Collaborate with Business Analyst, Architect and Technical Lead.
• Code/configure technical solution as per requirements.
• Perform Unit testing, resolve defects identified in Unit testing.
• Develop features, bug fixes and write various Server-side and client-side scripts
• ServiceNow Integrations using Spokes and custom API with external tools.
• Manage Production support tasks including ServiceNow Application maintenance including version upgrades. Coordinate upgrades to Production and Sub-Production instances, coordinate sub-production testing, evaluation, and regression remediation, Perform day-to-day administration of the ServiceNow Platform
• Work with a remote team, requiring ability to communicate well via phone and email (writing skills)
• Stay current with new and updated capabilities of the ServiceNow Platform
• Maintain the integrity of the ServiceNow platform across the organization
• Assisting in troubleshooting effort
• Monitor and review patch / release issues

Qualifications we seek in you!
Minimum Qualifications

• Certified System Administrator (CSA) in ServiceNow
• Understanding Agile and SCRUM
• Experience in administering Now Platform
• Strong hand-on experience in Java scripting, debugging and deployment using update sets for new applications, enhancements, and version upgrades
• Hands-on Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, API\xe2\x80\x99s, Service Portal etc...
• Web Services integration experience, particularly REST
• IT Graduate

Preferred Qualifications/ Skills

• Certified SNOW Application Developer (MCAD)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a \'starter kit,\' paying to apply, or purchasing equipment or training.

Genpact