Job Description

: Our SAP Service Line is currently looking for industry-leading seasoned SAP SD professionalswith hands-on experience. The shortlisted candidate should have the ability to analyze technical needs and work with the customers to develop project scope of work documents and Project Plans. You are required to have skills in the following areas : # Minimum 1 to 2 global SAP SD support experience, SAP version from 4.6 to S/4 Hana # Extended multi-project experience with Sales and distribution, Sales Orders, Outbound Deliveries, Pricing Customer returns, etc. # Strong experience with EDI communication as it relates to processing daily/weekly forecasts and its integration with Sales related processes. # Ability to analyze incoming Incidents, Service Requests, and Change requests, Take ownership of SAP-related incidents # Actively manage the open incidents in the SAP Support queue and ensure detailed updates, follow-up, resolution, and closure # Responsibility for SAP process, job monitoring, and rescheduling assisting business users with the execution of business transactions and month/weekend close processes. # Ability to do technical analysis and make an informed decision on the next steps and teams to involve # Providing accurate, detailed documentation to the user on the incident, request, or problem # Communicate clearly, effectively, and professionally to all people regardless of role in a company # Resolve SAP incidents and manage requests and problems with limited assistance. # Establish settings for various integration points that affect SD, in coordination with the other modules like MM/EWM/TM/FI/APO/web, etc. # You need to coordinate, communicate, and assign tasks within the team # Besides these more projects related activities you will also be involved in more strategic plans within a company, and you will be seen as the driver for new initiatives and innovation topics sometime # Experience in Support engagements which includes defect resolution, Incident & release management in multi-system clients and multi-geography environments for SAP ECC supports # Experience includes Business co-ordination, small requirement gathering, fit/gap analysis, & design, Functional specs preparation, Testing, and support

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