Job Description

Overview:Oversees the development and implementation of detailed technology solutions for clients using company products, outsourced solutions, or proprietary tools/techniques. Responsible for defining the client needs, developing a proposal to meet those needs, as well as overseeing the implementation of the complete project solution. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.This position requires the ability to learn quickly to start working independently in a fast-paced, dynamic environment where attention to detail, analytical skills and strong communication skills are essential. As a member of the Avalara Implementation team your goal is to provide world-class service to our customers. He/she will be expected to live by our cult of the customer philosophy and will be held accountable for increasing the overall satisfaction of our customer base. Assisting in the creation and implementation of customer centric processes and workflow, performing to prescribed metrics goals and contributing to an environment of accountability, growth, and positive employee morale.As part of the Implementation Team, you\'d focus on New Product Introductions, with enhanced focus on customer onboarding. The role is highly collaborative, and you will be expected to create clarity in a complex organizational environment, generate energy through a bias towards action, and deliver results. Responsibilities:

• Lead planning and delivery of multiple client implementations simultaneously.
• Ensure that customer requirements are fully defined and met within the configuration and the final deliverable.
• Coordinate between internal implementation and technical resources and client teams to ensure smooth delivery.
• Resolve, record and appropriately escalate risks and issues.
• Monitor and report project metrics and provide clear updates and status.
• Develop and document business requirements related to business processes, data transformation and reporting.
• Assist clients with developing and executing testing plans and procedures.
• Train clients on all Avalara products and services including the ERP and e-commerce integrations (called AvaTax connectors).
• Demo sales and use tax products, including pre-written and custom-built software applications.
• Take ownership of technical issues from initial report to final resolution
• Assist internal groups with technical issues and inquiries.
• Be open to accept additional responsibilities assigned to meet the deadlines.
• Support customers\' success by answering application questions, tracking issues, monitoring changes, and resolving or escalating problems according to company guidelines.
• Provide training and end-user support during customer onboarding.
• Perform other tasks as assigned.

Qualifications:

• Bachelor's degree (BCA, MCA, B.Tech) from an accredited college or university, or equivalent career experience.
• Experience in implementing ERP solutions.
• Understanding of the tax, tax processes, data and systems concepts and an ability to troubleshoot complex issues related to them.
• Experience in techno functional role and the capability of translating business requirements to technical configurations.
• Demonstrated ability to thrive in a fast-paced customer service environment, managing a large portfolio of active customers through their implementation or support process; organization and the ability to balance multiple clients and varying needs is critical to this role's success.
• 5-8 years of software implementation, preferably within the B2B sector.
• Proficient with Microsoft Office Suite, specifically Excel and PowerPoint
• Efficient work habits that allow for a significant level of multi-tasking and ability to effectively prioritize to deliver impact and results.
• Results-oriented with strong people and time management skills, highly organized, motivated, and driven to succeed.
• Flexibility and a willingness to immerse themselves in the detail of projects to quickly solve problems.
• Excellent written and oral communication skills are required with a demonstrated ability to work with cross-functional teams.
• Excellent analytical, organizational skills and team player
• Goal-driven and self-motivated towards continual improvement in knowledge, efficiency, productivity, and customer service; Consultants are measured on a combination of the number of projects successfully completed per month and the quality of the implementation.
• Personify the Avalara Success Traits: Ownership, Simplicity, Curiosity, Adaptability, Urgency, Optimism, Humility

Preferred Qualifications

• Demonstrated ability to install and configure one or more of the following ERPs: WooCommerce, Sage 100, Sage Intacct, Dynamics GP, D365 Sales, D365 Business Central, Salesforce Sales Cloud, NetSuite, QuickBooks, along with the ability to explain the various configuration options and demonstrate sales order/invoicing processes.

• Understanding and work experience in implementing tax compliance solutions
• Having worked at large consulting firms a definite plus.

• Experience with Tax Automation: lead the implementation of tax engines, returns and/or exemption certificate systems for Avalara, Tax Jar, Vertex, or similar software.
• Experience as a Tax Manager, Tax Accountant, or bookkeeper for a business.

• Knowledgeable in APIs.
• Experience in working with near shore/offshore delivery, contractors, and partners.
• Independent thinking with keen problem-solving skills.
• Relationship development and management.

About Avalara:Were Avalara. Were defining the relationship between tax and tech.Weve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year.Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - theres nearly 5,000 of us now. Our growth is real, and were not slowing down - not until weve achieved our mission - to be part of every transaction in the world.Were bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture weve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.Weve been different from day one. Join us, and your career will be too.EEO StatementWere an Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company we dont want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

Avalara