DesignationCONSULTANTNo. of Positions1Experience4.5-8 YearsSkill (Primary)Oracle (APPS)-Oracle JD Edwards EnterpriseOneFunct-Oracle JD EnterpriseOne_FinanceQualificationB-Tech (Posting).JD Edwards - ERP software under ownership by Oracle. Critical application for AJG, 1000 + users across the globe.24/7 SupportPassword ResetAdding users and assigning RolesConfiguring menus and schedulesDeploymentCache clearWeekly maintenanceMonthly maintenance & Quarterly maintenance Compliance checks and regular system upkeepUser IDApplication Specific user s ids are created for accesses to JDE environments (Test, Stage, Prod)Access management in prod is automated while lower environments require manual Troubleshooting and incident management Common incidents include users being unable to post entries or other application related issues. Redirecting application specific issues to the appropriate team (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations /L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.
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