Job Description

DesignationCONSULTANTNo. of Positions1Experience4.5-8 YearsSkill (Primary)DWP-WPE-WORKPLACE VIRTUALIZATIONQualificationB-Tech (Posting).DESIGNATION: Technical Specialist / ASSOCIATE CONSULTANTQUALIFICATION: Key Responsibilities1. Job profile for: Azure Virtual Desktop (Migration) ( L2 / L3)As an Azure Virtual Desktop Engineer you will be responsible for installing and configuring Microsoft WVD technologies including host pools WVD images and scaling2. Manage Azure Active Directory for Azure WVD related systems. 3. Manage and support Azure WVD Clusters HA systems 4. Analyse system performance indicators and recommend improvement actions for Azure WVD based production configuration 5. Have good knowledge of Azure WVD publishing applications web server load balancing Resource Manager License Management 6. Troubleshoot approved packages if needed 7. Manage and deploy updates via Azure update manager 8. Help in organization and management of the business applications that is installed on Azure WVD Improve and adjust Azure WVD 9. Provide technical assistance for all the servers desktops and services that apply to the deployed configuration 10. Take full control and accountability for applying implementing maintaining and examining the documentation of the Azure WVD Qualifications and Experienceo At least 7-10 years of experience with Azure Virtual Desktop (Migration) - Mandatory.o Good knowledge on implementationo Azure Virtual Desktop ORo Windows Virtual Desktop (WVD)o Azure Active Directoryo Competence and Skillso Ability to effectively handle multiple customer demands and prioritieso Strong teamwork skillso Good diagnostics and problem-solving skillso Self-learningo Self-motivatedo Able to handle unforeseen situationso Should have a great customer handling skillIt would be an added advantage if you know one of the below technologiesNiche Technologies1. Azure Virtual Desktopo 2. Windows Virtual Desktop (WVD)o 3. Azure active directory(1.) To adhere to quality standards, regulatory requirements, and company policies (2.) To provide support for on call escalations and doing incident and problem management (3.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (5.) Work on value adding activities such Knowledge base update and management, training freshers, coaching analysts and conducting interviews or participation in hiring drives (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.SKILLS:Azure Virtual Desktop (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.

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