Consultant
Job Description
(Posting). Experience on O365 support & Exchange Admin Center. Good Experience providing enterprise support in Exchange 2016 & O365. Mail flow in Exchange 2013/2010& 2007. Client Access in Exchange 2013/2010. Knowledge on Transport Rule creation. O365 (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. Qualification B-Tech Skill (Primary) DWP-UMC-MS Exchange
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Job Detail
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Job IdJD3118730
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMadurai, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear