Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Consultant- IT Support
In this role, All administrative activities associated with Windows ClientResponsibilities

• Providing Level 2 support to IT Service for Windows Client (Win 7 & 10) / Mac OS (JMF Enrolment) and SCCM
• All administrative activities associated with Windows Client
• Recommended to have knowledge with Cisco and Polycom Technologies like Polycom HDX 7000 and HDX 8000. Cisco Sx10, Sx20, Sx80s and Cisco Starter Kits.
• Logging and processing support calls
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Planning and undertaking scheduled maintenance upgrades
• Setting up accounts for staff, ensuring that they know how to log in
• Solving password problems
• Talking to clients and computer users to determine the nature of any problems they encounter
• Responding to breakdowns
• Investigating, diagnosing, and solving computer software and hardware faults repairing equipment and replacing parts
• Provides status updates and communicates frequently with/to end-users as well as with local, regional and global support and management teams
• Maintain configurations of all notebook computer systems according to established standards (Follow defined Laptop KPI's)

Qualifications we seek in you
Minimum Qualifications

• Bachelors degree in computer science, Engineering, or a related field.
• Relevant professional experience in a similar role or with related technologies.
• Strong problem-solving skills and ability to work collaboratively within a team environment

Preferred Qualifications/ Skills
o A+ Certification or equivalent work experience.
o MCDST (Microsoft Certified Desktop Support Technician) or equivalent work experience.
o Post-secondary education in Technology or equivalent experience
o ITIL Certification is Mandatory
o Experience in effectively communicating and presenting technical concepts to management, peer group and staff
o Experience troubleshooting Windows 10/ Mac OS, Office Suite, Internet Explorer, VPN/network connectivity
o Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area, including IT Toolbox and other internal resources
o Basic skills in the following areas: PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administration
o Lifting/moving equipment is required
o Focuses on excellent customer service and needs of the entire user community
o Strong communication skills
o Displays self-starting attitude, resourcefulness and professionalism
o Reliable and cooperative team player; displays consideration and respect for others
o Displays tact, patience and the ability to handle stressful situations
o Demonstrates competence and character that inspires trust
o Communicates effectively with the management groups and technical staff
o Able to work independently, exercising sound judgment and initiative
o Demonstrates strong ability to identify, analyze and solve problems
o Able to respect all information as personal and confidential
o Focuses on continuous learning to further IT knowledge and career development
o Ability to work independently as well as in a team environment
o Meticulous attention to detail
o Ability to meet deadlines
o Ability to follow established procedures/standards
o Excellent oral and written English, clear communicationGenpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,\' paying to apply, or purchasing equipment or training.

Genpact