Job Description

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world\xe2\x80\x99s biggest brands\xe2\x80\x94and we have fun doing it! We dream in digital, dare, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We\xe2\x80\x99re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we\xe2\x80\x99re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Consultant \xe2\x80\x93 Full Stack Developer (Python/Java/.Net)

We are looking for candidate with experience in the field of IT as full stack developer in any of the languages Java, Python and .Net. In this role you will be required to configure and maintain end to end contact centre using Amazon Connect and AWS services. Help design and develop features that are not off-the-shelf available with Amazon Connect and required by clients, like customized agent desktop, predictive, personalized experience. Configure host integrations for IVR and agent desktop.

Responsibilities

Configure and maintain end to end contact centre using Amazon Connect and AWS services.

Help design and develop features that are not off-the-shelf available with Amazon Connect and required by clients, like customized agent desktop, predictive, personalized experience.

Configure host integrations for IVR and agent desktop.

Keep up to date with the latest features launched for Amazon Connect and AWS CCI. Test the new features and keep them ready for demo.

Help in creating a prototype for new features required with Amazon Connect for industry requirements.

Build custom demos for industry and vertical requirements.

Training and upskilling the support team.

Review existing clients AWS account and guide optimization of contact centre and AWS billing.

AWS solution architect/sys ops certification

Mandatory Amazon Connect Migration experience with minimum of 3 migrations.

Amazon Connect implementation experience of 3 implementations.

Contact Flow /IVR tree, Amazon Connect service quota optimization.

Experience using Customer Profile, Tasks, Wisdom and Contact Lens for business scenario.

Qualifications we seek in you!

Minimum Qualifications

BE/BTECH/MCA

Must have proven record of service improvements and excellent customer relationship management.

Preferred Qualifications/ Skills

Strong experience with any one of the back-end development languages such as Java or Python or .NET

Experience working with database systems such as MySQL, PostgreSQL, or Oracle or MongoDB.

Know-how of front-end development languages such as HTML, CSS, and JavaScript.

Hands on experience in developing or integrating API\xe2\x80\x99s such as REST API, Web API, middleware integrations, integration with SSO systems.

Deep understanding of Web services, Web hooks, REST API\xe2\x80\x99s

Knowledge of version control systems, such as Git or SVN

Understanding of the AWS services such as Amazon connect, Lex, Lambda, Amazon Translate, Amazon Comprehend, DynamoDB, Kinesis streams, etc.

Hands on experience with developing one or more of below.

o Virtual Agent (Voice / Chat)

o Agent Assist with KB search, Next best action, Translation / Transcription capabilities

o Voicemail applications

o SMS or social media integration with Contact Center

Excellent problem-solving skills and the ability to think critically and independently.Amazon Connect: Business and Technical accreditation.

Mandatory Amazon Connect Migration and implementation experience.
Contact Flow /IVR tree, Amazon Connect service quota optimization.

Experience using Customer Profile, Tasks, Wisdom and Contact Lens for business scenario.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on , , , and .

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a \'starter kit,\' paying to apply, or purchasing equipment or training.

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