Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Consultant, Exchange Azure and Collaboration Support Analyst!In this role, we are seeking a highly skilled and experienced Identity Management, Exchange, and Collaboration Support Analyst to join our team. In this role, you will be responsible for maintaining and supporting the organization's identity management system, Exchange server, and collaboration tools. The ideal candidate should have a solid understanding of identity management concepts, Exchange server administration, and collaboration tools, along with excellent troubleshooting and problem-solving skills.ResponsibilitiesAdminister and support Microsoft Exchange server, including mailbox management, email routing, and troubleshooting.Monitor and troubleshoot the organization's collaboration tools, such as Microsoft Teams, SharePoint, and OneDrive, to ensure optimal performance and availability.Collaborate with cross-functional teams to gather requirements, design, and implement Exchange, and collaboration solutions.Azure Security: Configure security measures, including identity and access management, encryption, to protect Azure resources. MS Azure Information Protection. Good working knowledge on Azure administration.Implement security best practices and ensure compliance with relevant regulations and policies.Provide end-user support and troubleshooting for, Exchange, and collaboration-related issues.Perform regular system maintenance, including patch management, upgrades, and system configuration changes.Develop and maintain documentation related to identity management, Exchange, and collaboration systems and processes.Stay up to date with the latest industry trends and technologies related to identity management, Exchange, and collaboration.Qualifications we seek in you!Minimum Qualifications / SkillsBachelor's degree in computer science, information technology, or a related field.experience in identity management, Exchange server administration, and collaboration support.Solid understanding of identity management concepts, including user provisioning, access management, and user lifecycle management.Proficient in administering Microsoft Exchange server, including mailbox management, email routing, and troubleshooting.Experience with Microsoft collaboration tools, such as Teams, SharePoint, and OneDrive.Strong knowledge of Active Directory, LDAP, and SAML.Familiarity with security best practices and compliance requirements, such as GDPR and HIPAA.Excellent troubleshooting and problem-solving skills.Strong communication and interpersonal skills.Ability to work independently and collaboratively in a team environment.Relevant certifications, such as Microsoft Certified: Identity and Access Administrator or Microsoft 365 Certified: Messaging Administrator Associate, are a plus.Preferred Qualifications/ SkillsVery good written and presentation / verbal communication skills with experience of customer interfacing role.In-depth requirement understanding skills with good analytical and problem-solving ability, interpersonal efficiency, and positive attitude.Good ITIL knowledgeFlexible to work for 24x7 process.Excellent Communication and interpersonal SkillsAbility to prepare Dashboards and ReportsExperience of working independently & as a team playerShould have a proactive work approach and ability to think out of the box.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at and on , , , and .Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,\' paying to apply, or purchasing equipment or training.

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