Job Description

Summary In the CDA team, the consultant role is pivotal in steering cross functional I&A teams and harnessing talent to ensure flawless project execution. This role encompasses managing stakeholder relationships, pioneering innovative solutions, and delivering subject-matter expertise to bolster strategic decision-making and track customer satisfaction. The consultant also collaborates with local support functions to swiftly resolve experience issues.Key Responsibilities:

• Lead end-to-end project management, encompassing requirements gathering, work scoping, project plan development, stakeholder alignment, internal collaboration management, and resource allocation.
• Lead strategic and consulting projects with multiple stakeholders across various NVS organizations (IDS, GBS, CE Ops, CE, Medical, NPS, P&O, and Finance) focused on GTM field strategy, deployment, and enterprise analytics, including:

• Enterprise, cross-functional projects guiding resource optimization decisions for function and brand leaders (VPs and above), in alignment with brand strategy.
• Launch excellence initiatives, focused on designing optimal GTM field strategy for NVS new launches starting from Launch - 6 months (L-6).
• Revisiting field strategy and defining change management plans and execution for events such as field team mergers, team layoffs, LOE, external partnerships, etc.
• Role design workshops to identify needs, behaviors, and motivation factors of customers, developing appropriate roles, responsibilities, and strategic imperatives.
• Deployment strategy for a range of field and HQ roles, including designing territories with optimal workload and potential, and consolidating local expertise through workshops with business leaders (EDs and VPs).
• Conducting incentive compensation plan health checks for field and HQ roles, designing robust plans through analytics and qualitative interactions with leaders (surveys, interviews, workshops, etc.).
• Ad-hoc analytics and strategy projects addressing local business challenges identified through assessments and/or benchmarking.
• Ensure the timely delivery of efficient, high-quality outputs to business stakeholders, and promote synergy and the sharing of best practices among cross-functional teams.
• Maintain exemplary communication with all business stakeholders, including internal associates, leaders, and clients, through regular updates focused on achievements, KPIs, best practices, staffing changes, and key events.
• Support team operations by completing project & proposal documentation, post-project activities, and the creation of SOPs, along with ensuring compliance in SNOW and other Ops processes.

Essential Requirements:

• A graduate degree in an analytical field/ Life Sciences/ Medicine/ Science & Technology
• Experience (8+ years) in mgmt./business consulting projects for pharmaceutical companies
• Experience with commercial, medical, patient services and market access functions
• Experience (4+) in leading projects with cross-functional and cross-location associates
• Experience of working in a matrix and geographically dispersed environment
• Exceptional communications skills to engage senior stakeholders (ED & D) & influence decision-making
• Strong analytical thinking with excellent problem-solving approach and high learning agility
• Proactive and results-focused, with proven ability to provide insights to increase productivity

Desirable Requirements:

• MBA/ Postgraduate in Marketing, Consulting or Analytics focused domains
• Knowledge of other in-scope country languages (German and Japanese), as advantage

Skills Desired Bi (Business Intelligence), Business Analysis, Business Dashboards, Capacity Planning, Cooling Systems, Customer Acquisition Strategies, Customer Retention, Customer Service, Data Extraction, Data Quality, Management Skills, Merchandising, Performance Measurement, Salesforce Crm, Security Policies, Self-Motivated

Novartis