Job Description

Date: Jul 18, 2024
Job Requisition Id: 58031
Location:
Pune, IN Pune, MH, IN
We are looking forward to hiring a Desktop Engineer , who thrive on challenges and desire to make a real difference in the business world. With an environment of extraordinary innovation and unprecedented growth, this is an exciting opportunity for a self-starter who enjoys working in a fast-paced, quality-oriented, and team environment




Role Summary:




An experienced Desktop L2 will Manage and run production environments that deliver the Bank's Desktop & VDI products at the L2 layer, The main tasks of the Desktop L2 are: monitoring and tracking activities, analysing issues, supporting the resolution of issues and conflicts and preparing reports and meetings. The Desktop L2 has knowledge of and experience in all relevant tools used in the Service Management environment.




Responsibilities



• Knowledge of supporting large organizations in globally diverse locations
• Knowledge and experience of supporting and administrating enterprise level Windows devices and configuration and management systems


• Working experience in follow-the-sun level 2 support teams model


• Support Level 2 experience in Windows desktop operating systems


• The troubleshooting and resolution of issues with the NextGen VDI infrastructure, supporting services and dependencies


• Performing security administration tasks, such as certificate renewals, on a periodic basis in line with agreed service levels


• Performing disaster recovery testing on a periodic basis in line with agreed service levels


• Patching, maintenance, and remediation on the Windows Desktop environment and supporting services


• Providing efficient, effective and timely support to compliance and legal on surveillance activities and data discovery requests and investigations


• Ensuring production installations of the platforms and additional components are compliant with the Bank's information security standards




Experience:


Minimum of 7 years' experience as an Associate/Engineer specializing in Windows, Automation and Virtual infrastructure in an Enterprise environment. Financial services sector experience beneficial.




Technical skills - Essential:




Demonstrable experience in upgrading, installing, configuring and supporting some or all of the technologies employed within Deutsche Bank's nextGen VDI and Cloud strategy, including:




• NextGen Platform on HCI (Hyperconverged Infrastructure)


• Citrix


• VMware


• Nutanics


• Windows Operating Systems




• Demonstrable experience in playing leading role in a global level 3 or similar team and working within an ITIL/Agile or similar process.






• Demonstratable experience administrating a Windows Operating system environment






• Strong career interest with a focus on professional improvement focused on NextGen VDI and Hyperconverged Infrastructure.






• Comfortable working in a team with a diverse skill set, location and culture across different countries.






• Must be adaptable and quickly understand the new technologies / emerging markets.






• Excellent communication skills, with the ability to listen, understand and present clear solutions to problems.






• Proven track record in problem solving, within a medium to large enterprise environment.






• The candidate will operate within a team for supporting the Global On-Call rota, facilitate weekend changes, and remote support where required.






Technical Skills - Beneficial:




• Understanding of monitoring systems (Citrix DD, Systrack, Splunk, Geneos etc)


• Knowledge in Active Directory, DNS, DHCP, File and Print servers


• Diverse technical background with experience on multiple technologies including VMware, Citirx, VDI, SCCM, MS Intune, zScalar


• Windows Client OS administration


• Broad knowledge of Microsoft products and technologies and their integration with respective services


• Good to have knowledge in MS SQL and other database Administration




General skills:


• Enterprise level experience.


• Building on a very strong technical knowledge in the aforementioned areas, the candidate must have strong support/troubleshooting skills, operate on their own accord, and work together in a global team with a strong worth ethic and communication skills.
• Preferable Banking experience




Education & qualifications:


• Educated to Bachelor's degree level in Computer Science, or a related discipline, from an accredited college or university or equivalent experience and certifications


• Preferably hold Microsoft and cloud certifications in relevant technologies


• Consider MS certifications MCSA, MS Azure, GCP, Networking related certifications