Job Description

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Role:

The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client

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DO

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Provide assistance in configuration of applications based on client requirements Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners Plan and execute assigned configuration tasks within deadlines Provide system configuration support based on changing business needs Assist in system analysis, design, development, and testing activities Provide support in developing, implementing and testing patch releases and system upgrades
Maintenance of the configuration archive and its upkeep 100% compliance to configuration standards and procedures Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log Analyze and resolve configuration issues in a timely manner MIS Management, Reporting & Backend Support Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders Documentation & reporting as per the client need on configuration standards Issue resolution in minimum time possible with respect to any modification or change requested by the client

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Deliver


1.

Continuous Integration, Deployment

100% error free on boarding & implementation, throughput %, Adherence to the schedule



2.



Quality & CSAT

On-Time Delivery, Troubleshoot queries

Customer experience, completion of assigned certifications for skill upgradation

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