Job Description

Main responsibilities: Owns the technical solution and related configuration within his/her area of responsibility Accountable for technical designs and implementation prior to build or changes in production Controls that all changes are recorded, and that change management process is followed Defines together with Solution design owners the optimal configuration with maximal utilization of out-of-the-box functionality (vs KONE-specific customization) Gives guidance to external parties in implementing technical solutions (configuration, security guidelines and custom code) Owns technical documentation related to solutions he/she is responsible for Works closely with development and operation teams Establishes configuration and development guidelines & supports process development in areas he/she is responsible for Supports in defining data model & and controlling data integrity for the solutions he/she is responsible for Supports Solution Design Owner and KONE Service/Change/Release Managers in problem management Supports AMS (Solution Lead) and KONE Service/Change/Release Managers in problem management Discovers / explores new off-the-shelf capabilities for platforms in their area of responsibility Supports solutions license management Skills, Education and Experience M.Sc. degree or equivalent Minimum professional experience 12 years with minimum 8 years in Salesforce Expertise and hands on experience in Salesforce Community Cloud & Salesforce Identity and their implementation Expertise in SSO, user authentication, etc. Experience in Sales Cloud and Experience Cloud will be an added advantage. Experience in Salesforce Data Model concepts. Understanding of Salesforce Release process and Code Analysis. Good knowledge of handling & simplifying Salesforce data integration designs with backend systems like SAP, IoT etc. and middleware like MuleSoft. Should possess Salesforce App Builder and Developer certification(s). Other Salesforce certification(s) are an added advantage Demonstrated track record of clear achievements from previous positions held Experience with ITIL processes Experience in leadership and matrix organizations Experience with supplier collaboration / collaboration with AMS partners Experience in working in international environment with stakeholders distributed globally Excellent stakeholders\' communication skills (both written and oral) Excellent Change Management skills Analysis and Problem solving Excellent collaboration and communication skills in English Ideally Salesforce Experience Cloud Consultant and Salesforce Identity and Access Management Architect. Experience with Agile ways of working preferably with good practice experience working in Scrum / Kanban (please remove the ITIL processes) Read more on

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