Job Description

Req ID: 288150




NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.



We are currently seeking a Configuration Advisor- Powershell to join our team in Bangalore, Karn?taka (IN-KA), India (IN).



We are seeking a candidate who has relevant years of specialized experience in End User Computing, Application Packaging, and knowledge of working with Windows EPM technology, such as SCCM, Intune. The candidate also should have experience working with the Patching and Vulnerability platforms or similar tools like Qualys.



Responsibilities

• In-depth Knowledge of PSADT and Intune Application Deployment
• Passion for delivering excellent remote troubleshooting & experience, managing thousands of endpoints using automation, PowerShell & scripts .
• Expertise in PowerShell Scripting
• Comfortable using Windows Sys internals tools, Wireshark Trace, OS level troubleshooting etc.
• Basic knowledge of network infra.
• Knowledge of Application and packaging, building - troubleshooting software installations MSI, MSIX packages, Win32 Apps
• Hands-On Experience in Project Execution and delivery for EUC
• Good to have - Understanding of endpoint analytics tools like Nexthink
• Experienced in handling Multi-user incidents, building RCAs, reducing incidents and problems for endpoint infrastructure
• Excellent in customer calls/Meetings/escalation handling & delivery for 24/7 IT operations, able to work under pressure .
• Good Communication Skills
• Build Packaging, test packages, and roll out packages to 20k+ users remotely.
• Build scripts to fix any issues / gather data from windows 10/11.
• Work with the user to fix any issues that come from deployment.
• Collects logs to find RCA , Work with Microsoft & other Vendors to find a solution .
• Considering the scope and SLA, such as Managing and overseeing the deployment of Applications & Patch deployment, and Vulnerability Remediation.
• Handling the Business critical or escalated cases from Floor support
• Updating of o365 patches and SW packages
• Interacting with the client on problem-solving via email and calls.
• Preparing the daily, weekly and monthly reports on SLA sharing with Client manager.
• Follow ITIL processes across all deliveries in scope.
• Provide timely reports, updates, metrices for the Service Delivery Review meetings with the client.



About NTT DATA Services



NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.



NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.